Contact Center Solutions

Faster Launches + Continuous ROI Improvement + Accountability = Returning Customers

MetaSource Customer Care is engineered to give your customers a better experience and provide you with a continuously improving bottom line.

Our background as a BPO and one of the country’s premier loyalty services companies enables us to combine a lean process approach, rapid onboarding, superior training, prompt issue resolution, and high agent retention.

The specialization we bring is high quality customer support with an emphasis on agility and accountability. Our work in loyalty translates into several important benefits:

• Emphasis on first call resolution
• Program feedback with our clients’ marketing and operations teams
• Proactive outreach to high volume/high value customers to keep them returning 

Areas of Customer Care Program expertise include:

• Customer Service: phone, email
• Social Media Monitoring and Outreach
• Database Updating
• Loan and Order Processing
• Employment and Application Verification
• Loyalty Program Solutions
• Political and GOTV
• Product-Return Handling

Beyond our personalized service model, what differentiates us from other service providers is our ability to leverage our global network of BPO operations, our loyalty program experience and a full range of ancillary services to complement customer service. These services include: world-class mail processing, document scanning, data entry, and document hosting.

See Our Customer Care Solutions for Underbanked

Underbanked Case Study

For more information contact:

Russell Thomas | Vice President, BPO Solutions
MetaSource, LLC
55 Cedar Lake Rd, Denville, NJ 07834
office (973) 400-9055 | mobile (973) 714-2606 | Email rthomas@metasource.com