Content Management

Are your internal and external customers suffering from information gaps? Does fixing this seem insurmountable?

Businesses and their customers feel the pain when there is a gap between business processes and mission critical data. The disconnect of this information gap often results in a band-aid reaction of increased staffing or lowered customer expectations. In a competitive environment, neither is a viable solution and, the underlying causes usually spiral up with even worse customer experiences and higher transaction costs.

To get more control and visibility of transactional information, many progressive businesses are attempting to align their business process management and their content management systems. However, many of these attempts suffer from time delays and cost overruns as IT and business analysts attempt to patch disparate technologies. For some, the development or licensing cost is too high and, for others, the rapid increase of mobile users adds a difficult development hurdle.

MetaSource offers organizations, of any size, a much easier and less expensive path with an integrated BPM/ECM solution that can be implemented on a cloud, premise or hybrid platform to minimize cost and risk. It can support a broad range of line of business applications from simple document routing processes to the most complex case management scenarios.

How do we do it?
• The integrated solution supports line of business implementations or can be used for combining previously siloed ECM or document management implementations
• MetaSource converts paper from a liability into a competitive advantage by eliminating manual data entry and capturing critical information.
• Our tools are easy to use and can deliver on the promise of continuous process improvement.
• Employees gain instant access to documents and tasks while managers achieve end-to-end process visibility, enabling everyone to better focus on the needs and wants of your customers.
• Results can be dramatic, for example, MetaSource helped one organization redesign a key process which saved the company $10 million annually and reduced claims processing from 28 days to 15 hours- to see more.

We’ve helped connect applications, processes and people across organizations, both large and small in many diverse industries including:
• Transportation
• Energy
• Financial Services
• Public Sector
• Telecommunications
• Manufacturing
• Healthcare
• Life Sciences

Flexible deployment options include Cloud, on premise or even hybrid models:

On Premise
• Runs on your existing Infrastructure. Works with virtually any database and storage system.
• Modular architecture with available Workflow, Scan & Capture, Automated Electronic Document Ingestion and more.
• IRM Services & Retention Management enables you to maintain control over intellectual property no matter where the information resides.
• Innovative Connector enables zero code integration and image-enabling.
• Supports Office 2010 and SharePoint.

Cloud
• Pay monthly charges for storage and any enhanced modules you use.
• Data stored in SOC / AT101 (formerly SAS 70) and PCI Level 1 data centers.
• Content and Data encrypted while at rest for added protection.
• Rapid deployment – no installation required.
• Interface is clean and intuitive. Users require little training. Deploy the solution and go!
• Mobile worker support included.

To learn more about MetaSource's Cloud-based solution, click here, or call toll-free 888-634-7684