Leverage the World’s First Unified Smart Process Development & Deployment Platform
Kofax TotalAgility is a unified software platform that dramatically transforms and simplifies the critical First Mile™ of business.
TotalAgility provides an essential link between systems of engagement and systems of record to help increase responsiveness to customers, improve service levels to gain competitive advantage, and better manage and grow business while simultaneously reducing operating costs.
TotalAgility incorporates the following in a mobile-first, omni-channel engagement context:
- Information capture
- Process automation and case management
- Process intelligence and analytics
- Customer communication management and eSignature
- Comprehensive system and data integration capability
Kofax TotalAgility in the Customer Journey
TotalAgility solves the First Mile™ challenge of effectively processing the real-time, information-rich interactions involved in any customer journey. TotalAgility transforms and simplifies the interactions between that customer and anyone else involved in helping him or her to open a new account, finalize an insurance claim, resolve a reported incident – any First Mile business process. By making these meaningful interactions fast, simple and accurate, TotalAgility sets the stage for enduring and profitable customer relationships. The result is sustainable competitive advantage, continually reduced operating costs and satisfied, loyal customers.
Optimize the Customer Experience & Provide a Higher Level of Service
Deliver fully digital customer engagement interactions anytime, on any device, from virtually anywhere. Connect with your customers in the manner they prefer through responsive, dynamic service processes and with content that is unique to them—encompassing document capture and processing, process status, confirmations, approvals, exception resolutions, obtaining trailing documents, and changes requiring attention.
Reduce Operating Costs & Drive Revenue Via Customer Self-Service
Enable better First Mile processes without the need for labor- and cost-intensive modifications to legacy applications. The open platform architecture enables intelligent business processes and integrates easily with existing systems, and you can deploy at your own pace, either on-premise or in the cloud. Reduce error-prone manual document processing and latency while improving customer satisfaction; by embracing a digital self-service model, you can provide your customers with the control and functionality they want, anytime and anywhere, while minimizing costs and increasing your profitability.
Increase Responsiveness & Streamline Decision-Making
Optimize the connection between your systems of engagement and systems of record. Information and documents collected from customers, suppliers, third-party services and internal systems can be processed “straight-through” or presented to knowledge workers in an integrated way to streamline human decision-making. Leverage the power of near real-time content and process data analytics to make faster, more informed decisions, and empower your workers to instantly change an in-flight process without IT assistance for better, faster and more responsive service.