Facts & FAQ

MetaSource brings thought leadership to the Business Process Outsourcing (BPO) marketplace. Listed below are metrics and data points about our company, it's solutions and their impact in the business community.Click here for more information on MetaSource

Company Facts

  • MetaSource solutions touch over 250 million U.S. Consumers per year.
  • MetaSource has over 100 Retailer clients representing all facets of industry.
    • 12% of the Top 100 Retailers utilize MetaSource's products, including 1 out of 3 of America’s leading Supermarkets.
  • MetaSource Co-Owner, Ed Mackin Sr. is an AIIM Fellow and has been recognized with the International Award of Merit, the organization’s highest award.
  • MetaSource is the largest distributor of the EMC Application Extendor Suite in the United States.
    • MetaSource has performed over 3,600 content management related software installations. 
  • Our production resources captures over 7 trillion keystrokes of critical client information per year.
  • All of MetaSource production operations (domestic and international) are SAS 70/AT 101 Type II certified.
  • All MetaSource operations are in PCI Level 1 Compliance.
  • The MetaSource logo is a representation of the letter M. The three prongs represent the company’s commitment to its employees, customers and stakeholders.

Frequently Asked Questions (FAQ)

  • What is a Business Process Outsourcing (BPO) company?
    • Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. BPO is typically categorized into back office outsourcing - which includes internal business functions such as customer service, transactions and line of business applications, and front office outsourcing.
  • What areas or countries does MetaSource service?
    • MetaSource is an international company with over 2,700 clients. MetaSource owns and operates a production network of four North American facilities, providing a full line of services that support its BPO clients and their various lines of business and customer related functions. MetaSource leverages worldwide capacity to offer its clients economies of scale, price point competitiveness, accelerated turnarounds and the capability to provide endless resources and expertise on demand. 
  • Does MetaSource offer services to small businesses as well as large businesses?
    • MetaSource has a range of scalability that services both larger corporations and their smaller contemporaries. The flexibility in our solution offering is what differentiates MetaSource from other BPO providers.
  • Which industries does MetaSource focus on?
    • MetaSource's scope of industry experience is as broad as the products it offers. Our company focuses on information and labor intensive processes that leverage dimensions such as innovation, cost, turnaround, scale and flexibility to drive client value. These industries include Loyalty Enrollment, Transportation, Financial Services, Healthcare, Insurance, Legal, Commercial, and Government. 
  • What if my company tried outsourcing in the past and failed, what will make the difference with MetaSource?
    • Statistically only 5% of companies that try outsourcing on their own ever make it successful. MetaSource's stats are a little different. MetaSource has a record of a 95% success rate for helping companies overcome the problem of outsourcing and saving clients money.