COMPLIANCE… is the only paradigm in the pursuit of long term Mortgage Perfection. MetaSource increases Scalability, Security, and Growth while reducing costs and improving results

Client Background

With over 65 years of combined experience, MCA has been navigating the mortgage industry path and defining the future; specializing in mortgage quality control audits, consulting services, pre-funding reviews, and many other mortgage compliance services. MCA’s goal is to offer the highest quality, most affordable, and fastest information for the mortgage industry.

Challenges and Requirements

MCA desired a clerical and critical BPO partner and solution that would help them continue to meet and exceed the Loan Re-verification needs of their clients while handling the demands of the rapid growth they are facing. MCA needed to select a partner that would sustain the current requirements while developing and implementing a redesign of the workflow. This process and profit improvement initiative would facilitate growth while ensuring advantage in the industry.

The MetaSource Solution

MetaSource was selected as the partner that would allow MCA to function in a secure, best practices environment and have scalability and the functionality they need for growth. The overall goal of the partnership was to sustain, support, and ensure scalability to the rich and robust MCA solutions and offerings for the mortgage industry. MetaSource teamed with MCA to integrate the client’s process in MetaSource’s best practices solutions of back office clerical work. With setting up a test and collaborating to offer highly functional onsite and offsite data, MetaSource was able to show their solutions in action by reducing costs and increasing profits.

The Result

  • First year program savings of $168,000
  • The total file time was cut by 50% from 40 days to 20 days during the first two weeks
  • Total in-file or production time was cut by 50% from 60 minutes to 30 minutes
  • Re-verifications results doubled from 20% to 40%, while improving data documentation
     

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