Bristol, PA (PRWEB) March 28, 2013

MetaSource, LLC, a privately-held business process solutions company, announced today that it has renewed its contract with one the leading U.S. grocery store chains to support the loyalty programs for multiple banners across more than 1,000 stores. “MetaSource has worked with this premier client since 2005, and this contract will continue the relationship for at least three more years”, according to MetaSource’s Vice President of BPO Solutions, Russell Thomas, “helping our client grow sales and market share and better differentiate their banners from its competition.”

MetaSource will perform loyalty program enrollment from paper and web, database maintenance including deduplication, householding, and address hygiene, and fulfillment of program cards and mailers while expanding the relationship to also meet the grocer’s objective of improved deliverability of its reward program offers and communications via email.

“Eight years into this relationship, MetaSource continues to introduce fresh ideas and new approaches by focusing on what’s important to clients and developing best practices in enrollment, deliverability, and customer care. One client recently told us a single innovation led to a 42% increase in email deliverability. MetaSource has been able to lead the Retail and Grocery industry for years”, added Thomas.

“Our recent launch of Social Media Customer Care should help us broaden our lead in digital customer care by integrating social media monitoring and engagement with traditional inbound customer care. This program is designed to produce customer care, acquisition, and win-back opportunities by providing real-time customer care related to relevant posts from the entire social stream, not just a client’s Facebook page or Twitter account.”

About MetaSource
Headquartered in Bristol, Pennsylvania, MetaSource is a leading business process outsourcer (BPO) of enrollment solutions, U.S. customer care, and content management solutions serving clients throughout the United States. Visit http://www.metasource.com for more information or contact Russell Thomas, VP of BPO Solutions at 862-209-4755 / rthomas(at)metasource(dot)com.

EMC and MetaSource see significant growth in revenue with over 50% new logos

Bristol, PA (PRWEB) March 14, 2013

In a newly released video Aaron Aubrecht, VP of EMC IIG Product Management and Marc Burckin, Director of Americas Channels and Alliances for EMC IIG discuss the impressive growth of ApplicationXtender in 2012. Some of the highlights include a 20% growth in Net License Revenue and the fact that 50% of all 2012 NLR came from new logos – brand new AX customers. The 2013 outlook for ApplicationXtender is sustained strong growth and continued investment into the product with AX 7.0 scheduled to be released this year.
In referencing the significant role of the channel partners, EMC first mentions MetaSource both as a channel leader and as one of those that is hosting the cloud-based offering of EMC ApplicationXtender ™ as MetaStor™. MetaStor provides any document anywhere at anytime via the web with all of the features and functionality of a premise-based content management system. MetaStor also provides that same functionality with remote access using MetaSource’s Metamobil application using an iPhone™ or iPad™.
“We are excited about EMC’s overall success with ApplicationXtender in 2012, but even more importantly we are encouraged with their continuing investments in 2013 that will further strengthen the offering as workflow-centric vs. the traditional more imaging-centric focus,” states Mario Duckett, VP of Content Management Solutions. “And like EMC, we saw a large increase in new logos who are looking for a cloud-based workflow system that is more affordable and easier to deploy across their companies.”
To see the video: http://www.youtube.com/watch?v=ujDEDOAXt6E&feature=em-uploademail
About MetaSource
Headquartered in Bristol, Pennsylvania, MetaSource is a leading business process outsourcer (BPO) of enrollment solutions, U.S. customer care, and content management solutions serving clients throughout the United States. MetaSource supports more than 4,000 installations of the EMC ApplicationXtender Content Management Product Suite through a network of over 130 Channel Partners and provides clerical-based and customer-care BPO solutions through a network of SOC / AT101 (formerly SAS 70) and PCI Level 1 facilities located in the US, Mexico, India and China. MetaSource employs over 700 people worldwide.
Contact: Ed Mackin, Jr. Executive Director, Channel Relations, MetaSource LLC.1900 Frost Road Suite 100 Bristol, PA 19007 / 267-552-6314 edjr(at)metasource(dot)com

EMC is a registered trademark of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners.
 

Leading EMC ApplicationXtender Distribution Channel Beats Revenue Projections

Delivering Customer Care, Retention, Acquisition, and Win-Back by Turning Social Shoppers into Brand Ambassadors

MetaSource, a leading business process outsourcer, announced its Social Media Customer Care Solution that builds on its extensive background in specialized customer care and loyalty solutions.

“Every client we talk to has a social media presence, but social media is so new that there is not a consensus on social media “Best Practices”, said Adam Östhed, President & CEO. “We think we have the answer with our Social Media Customer Care program. Most clients are regularly on their Facebook and Twitter accounts, updating content and monitoring mentions and often responding to customers in those forums.”

MetaSource takes the monitoring and reporting one step further by providing real-time customer care related to important posts. While many posts are simply asking for product or policy information that MetaSource agents will provide, negative mentions, especially by those people with influence, can be responded to real-time by our agents to convert a negative mention into a positive customer care interaction. Rather than spreading the negative experience they had, the social media member will be raving about the great service they experience with our client.

Russell Thomas, VP – BPO Solutions, adds, “With 70% of Twitter complaints going unanswered and 86% of those saying they really wanted follow-up, there are a lot of potential Brand Ambassadors that we can create from negative experiences. Furthermore, by monitoring the competition, we can identify potential acquisition and winback opportunities.”

About MetaSource
Headquartered in Bristol, Pennsylvania, MetaSource (www.metasource.com) is a leading business process outsourcer (BPO) of customer care, back office, and content management solutions servicing clients throughout the United States through a network of SAS 70/AT101 Type II and PCI Level 1 locations in the U.S., Mexico, China and India.

Contact Russell Thomas, VP of BPO Solutions at 973-400-9055 / rthomas@metasource.com. 

Delivering Customer Care, Retention, Acquisition, and Win-Back by Turning Social Shoppers into Brand Ambassadors

MetaSource, a leading business process outsourcer, announced its Social Media Customer Care Solution that builds on its extensive background in specialized customer care and loyalty solutions.

“Every client we talk to has a social media presence, but social media is so new that there is not a consensus on social media “Best Practices”, said Adam Östhed, President & CEO. “We think we have the answer with our Social Media Customer Care program. Most clients are regularly on their Facebook and Twitter accounts, updating content and monitoring mentions and often responding to customers in those forums.”

MetaSource takes the monitoring and reporting one step further by providing real-time customer care related to important posts. While many posts are simply asking for product or policy information that MetaSource agents will provide, negative mentions, especially by those people with influence, can be responded to real-time by our agents to convert a negative mention into a positive customer care interaction. Rather than spreading the negative experience they had, the social media member will be raving about the great service they experience with our client.

Russell Thomas, VP – BPO Solutions, adds, “With 70% of Twitter complaints going unanswered and 86% of those saying they really wanted follow-up, there are a lot of potential Brand Ambassadors that we can create from negative experiences. Furthermore, by monitoring the competition, we can identify potential acquisition and winback opportunities.”

About MetaSource
Headquartered in Bristol, Pennsylvania, MetaSource (www.metasource.com) is a leading business process outsourcer (BPO) of customer care, back office, and content management solutions servicing clients throughout the United States through a network of SOC / AT101and PCI Level 1 certified locations in the U.S., Mexico, China and India.

Contact Russell Thomas, VP of BPO Solutions at 973-400-9055 / rthomas@metasource.com. 

With cloud adoption rates on the rise, MetaSource develops a highly secure cloud based option for ApplicationXtender. MetaStor provides online document and content management retrieval.

MetaSource Hosts EMC ApplicationXtender/Captiva Partner Meeting

MetaSource to exhibit new Fast Mover Advantage Program at CFSI Underbanked Conference in San Francisco, June 13-15

Stemming from MetaSource’s work in customer care, loyalty, and financial services, it has developed the five-step eMailConnect service for electronic and paper-based email data capture that validates and corrects invalid email addresses prior to submission to a customer’s database.

MetaSource LLC, a premier distributor of content management and BPO Solutions has rewarded its Resellers, once again, with a President’s Club Trip. Ten Trip Winners and their guests won an all expenses paid trip to Cancun, Mexico.