Reseller Team

MetaSource offers a full line up of professionals that know how to make every Reseller successful

The Team....

Mario Duckett, VP of Content Management Solutions, heads up the Content Management Solutions Group team, which has a go to market strategy focused on creating exceptional value for our reseller and client community. Bringing more opportunities, solutions and expanded services to our partners enables MetaSource resellers to capitalize on closing new business leveraging our support infrastructure, application knowledge and the rich expertise and resource pool we have gained through our partnership with EMC.

Contact Mario at: mario@metasource.com or call (267) 552-6325

Sales Support Resources

Lee Turner, Director of Presales Technical Support, develops and integrates solution strategies for our resellers and their prospective clients. Lee heads up the Sales Support Team to help MetaSource resellers understand the technology and capabilities of our product offerings needed to help their customers. Lee's experience in the industry provides a gateway to solid foundation in which potential clients understands the technical advantages that are associated with the MetaSource solution suite of products. 

Contact Lee at: lee@metasource.com or call (267) 552-6318

 Overall the Sales Support team helps Resellers in:

• EMC Deal Registration and Special Pricing Assistance
• Software Quotes
• Sales Share
• Tech Share
• Partner Portal
• RFI/RFP/Bid Assistance
• Marketing Assistance and Collaboration
• Solution Presentations

Administrative Resources

Ed Mackin, Jr., Executive Director of Channel Relations, is responsible for the Sales Support, Order Processing and Maintenance Renewal Support teams within MetaSource. These teams solely support our reseller network and their mission is to respond to reseller needs as quickly and efficiently as possible. Ed is also responsible for all Vendor Relations at MetaSource.

Contact Ed at: edjr@metasource.com or call (267) 552-6314

Overall the Channel Admin team helps Resellers with:

• Ordering Software from EMC
• Software License Configuration and Acquisition
• Timely Submission of Maintenance Renewals
• Maintenance Renewal Reinstatement Assistance
• Supported Product Reviews
• New Product Versions
• End of Life Product Announcements
• Partner Transition Assistance

Professional Services Resources

Brian Harkness, Director of Professional Services, leads the Professional Services team that focuses on delivering technology solutions in a consultative fashion. Brian brings experience and leadership to our reseller relationships that help each partner overcome challenges implementing technology. MetaSource focuses its Professional Services on the individual organization and our expertise helps Resellers gain access to best practices of implementing document management, capture and workflow technologies.

Contact Brian at: bharkness@metasource.com or call (267) 552-6316

The Professional Services Resources Team focuses on                     technology such as:

• ApplicationXtender
• Product Installations
• Product Upgrades
• AX Workflow Analysis, Design and Implementation
• Reports Management Assistance
• Retention Management Implementation
• DR Plans for reseller customers
• Legacy System conversions
• Customized Utilities

Captiva

• Implementation IA & Dispatcher
• Upgrades and Expansions
• Customized Integrations

Post Sales Support Resources

Frank Schlupp, Director of Technical Services, leads the Client Support Services team. The team helps our customers make the best use of technology and provides leadership in technical support for the reseller community. They offer unmatched product expertise and a central, single point of contact, for questions and problems.

Contact Frank at: frank@metasource.com or call (267) 552-6317

Service Features:

• Incident and problem management available 24/7.  
• Regular technical bulletins and workshops.  
• Free system health checks.  
• Online searchable knowledgebase.