LenderCareTM from MetaSource
Lenders work hard to support the needs of a growing clientele through the launch and management of innovative spending products/services. Speed to market, excellent service and creating an outstanding customer experience are mandatory for retained customer loyalty and profitability.
Our services support installment, short-term, peer to peer as well as storefront lenders. We are flexible in our engagements and offer full service, project, overflow and shift based back-office solutions.
MetaSource Gives You Options
We’ll rapidly onboard your campaign with Verification Services and customized inbound/outbound Customer Relations and Contact programs, providing continuous, real-time feedback to your beta teams, marketing and operations. We are one of the largest loyalty program outsourcers in the industry and know what it takes to acquire and retain the customers you want.
Our value to your business does not stop there. We provide a complete complement of compliance and process improvement resources designed to help your company stay on top of its game and run more efficiently without delay
So instead of spending more on fixed costs and labor to build out non-core processes, drive ROI and fund more programs with MetaSource.
- Loan Verification
- Outbound/Inbound Customer Service
- Mailroom and Correspondence Processing
- Fraud Research and Reporting
- Compliance Management Services
- Default and Bankruptcy Processing
- Social Media Interaction & Monitoring
- Remittance Processing – Lockbox and Check 21 Services
- Data Capture and Fulfillment
- Document and Content Management Solutions
- Database Updating – Email, Phone and Address Validation and Append
Our goal is to enrich our Lending Partners through engaged participation in their customer’s borrowing experience.
- 20 Years of complex, large scale Financial Services experience
- Installment, Short-term and Peer to Peer Lending Expertise
- Fully redundant domestic call centers SOC and PCI-certified
- Agile Program scalability that requires minimal investment and cost of entry
- Industry Experienced Production Floor, Account and Relationship Management
- Rapid agent on-boarding with 88% retention rate
- Constant calibration, Quality Management and KPI reporting
- Fanatical about continuous improvement with a monthly ROI deliverable
For more information please contact:
Office: (949) 709-2196