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The coronavirus pandemic has fundamentally impacted how our economy, and individual businesses, function. Many businesses are responding in a three-pronged approach: react, remodel, return. Companies face new challenges as they continue to do business in what will be the “new normal” and are turning to business process outsourcing, enabling a more adaptive and cost-effective business…

In the wake of the COVID-19 shutdown, businesses that found themselves jumping into a remote workforce model practically overnight soon discovered a key shortcoming in their digital capabilities: the mailroom. Even the smoothest transition to a decentralized, internet-connected workforce has come up against this intractable silo of paper and a physical address. Fortunately, there is…