The coronavirus pandemic has fundamentally impacted how our economy, and individual businesses, function. Many businesses are responding in a three-pronged approach: react, remodel, return. Companies face new challenges as they continue to do business in what will be the “new normal” and are turning to business process outsourcing, enabling a more adaptive and cost-effective business…
In the wake of the COVID-19 shutdown, businesses that found themselves jumping into a remote workforce model practically overnight soon discovered a key shortcoming in their digital capabilities: the mailroom. Even the smoothest transition to a decentralized, internet-connected workforce has come up against this intractable silo of paper and a physical address. Fortunately, there is…
The coronavirus is transforming businesses operations and what companies need to function now and in the future. No one knows what the “new normal” will be, but companies are seeing the need to upgrade their tech infrastructure, subscribe to videoconferencing, upgrade cloud storage, and implement cloud document management software. More companies are leveraging digital transformation…
Robotic process automation (RPA) can play a key role in a successful digital transformation. RPA software enables organizations to offload repetitive tasks to technology that can complete them more efficiently. As a concept that contains both the promise – robots will do all the drudge work! – and the fears – robots will be taking…
According to a PWC survey, companies who offer great customer service can charge a 16% higher price for their products and services. As you look for ways to improve your customer experience, a digital transformation can eliminate customer pain points in surprising ways: Simplify Customer Onboarding Impressing your customers up front can increase the chances…
Many business executives have heard of BPO (business process outsourcing) but think of it as merely call centers or other customer facing roles that are outsourced abroad. But today, many BPO services focus on the backend of your operations and can actually improve your relationship both with your customers and vendors, achieving significantly more for…
From Elon Musk’s assertions that robots might rule the world one day to the daily business efficiencies transforming things like data entry and payment processing, there’s a whole world of digital possibilities and promises competing for our money and attention. Not to mention our sleep. If you’re like most people over the age of 11,…
Organizations large, medium, and small all have one thing in common—the need to process incoming mail and paperwork quickly and accurately. Mailrooms operate as a cost center in every business, yet they may be responsible for slowing down the intake and distribution of incoming mail. And when the volume of documents increases, so does the…
In an era of transformational possibilities for automating document management, the act of opening an envelope delivered to a centralized mailroom can seem like an astonishingly retrograde exercise. But it’s reality for many businesses, especially those dependent upon sensitive physical records: the streamlining and integration of data and documents that arrive by mail, email, email…
The corporate mailroom is a common roadblock for important business processes. It’s difficult to stay on top of the mail, but critical to do so, because falling behind leads to outstanding invoices, unfulfilled obligations, and expired opportunities. With all of the labor involved—from receiving, opening, and distributing paper mail, to maintaining an empty email inbox,…