Blog

  • Five Best Practices for Achieving High Customer Satisfaction within Your Call Center
    03 May 2017 Colin Graf

    Five Best Practices for Achieving High Customer Satisfaction within Your Call Center

    Many companies claim they focus on “delighting” their customers. Of those, how many can really say their most important assets—their customers—are actually “delighted” by their call center experience? While you may be the very best at providing a product or service, your reputation and how you are perceived can hinge on how satisfied your customers […]

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  • Streamlining Trucking Paperwork Processing: A Best Practices Whitepaper
    03 Apr 2017 Colin Graf

    Streamlining Trucking Paperwork Processing: A Best Practices Whitepaper

    How Streamlining the Processing of Driver Payments, Customer Invoicing & AP Can Increase Profitability for Trucking Companies by Adhering to Best Practices While the trucking industry is exploring the use of self-driving trucks to replace this country’s 1.7 million truck drivers as well as other ways to use technology to increase delivery efficiency and overall […]

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  • Going Paperless Still a Burden for Many Doctors and Hospitals
    29 Mar 2017 Colin Graf

    Going Paperless Still a Burden for Many Doctors and Hospitals

    Digitizing Medical Files for Use with Your EMR/EHR Can Be Painless When Adhering to Best Practices Two decades into the effort to go paperless, medical records and patient charts still stuff file rooms in doctor’s offices and hospitals across the country. It’s a problem that can leave patients, records and medical organizations at risk, but […]

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  • Contractor Workflow Automation
    26 Jan 2017 Colin Graf

    Contractor Workflow Automation

    A workflow automation software and business process outsourcing (BPO) application that is gaining traction is the streamlining of contractor on-boarding and due diligence, especially for companies that need to manage hundreds or thousands of contractors. Some refer to this as a contractor management system. Below is what’s involved to ensure that you on-board contractors quickly […]

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  • Streamlining AP: ApplicationXtender Whitepaper
    12 Jan 2017 Colin Graf

    Streamlining AP: ApplicationXtender Whitepaper

    Accounts Payable is one of your organization’s core accounting functions, but it may also be one of your biggest headaches. Do You Have Any of These AP Headaches? Manual data entry, cumbersome PO matching, and tedious approvals can drive up your processing costs, not to mention overwhelming and overworking your staff. If that’s not bad […]

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  • Government Whitepaper: Document Scanning, Workflow & Doing More with Less
    09 Jan 2017 Colin Graf

    Government Whitepaper: Document Scanning, Workflow & Doing More with Less

    State and local agencies are obligated to preserve and make available all publicly recorded documents. Additionally, the benefits of scanning legacy documents are numerous and well known. So, if scanning is required and such a no-brainer, why is there still so much paper in municipal and county government? Why haven’t all these documents been scanned? […]

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  • How to Decommission & Migrate Away from Legacy LOS
    03 Jan 2017 Colin Graf

    How to Decommission & Migrate Away from Legacy LOS

    If you’re using a homegrown or legacy loan origination system (LOS) but have been hesitant to decommission and migrate away from it because of the expense and headaches involved, you need to know about InfoArchive from EMC. What Is InfoArchive? InfoArchive is an enterprise archiving platform that stores related structured data and unstructured content in […]

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  • Healthcare Agency Recoups 2,400 Hours of Productivity with AX
    19 Oct 2016 Colin Graf

    Healthcare Agency Recoups 2,400 Hours of Productivity with AX

    By implementing ApplicationXtender, a behavioral healthcare agency has recouped 2,400 hours of productivity per year by cutting the time in half for processing 8,000 patient records per month across three locations. The Challenge This New Jersey healthcare agency met MetaSource partner Systems Imaging at electronic health record (EHR) software user’s group and learned of their […]

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  • Fully Automated Digital Marketing Platform for EMC ECD Partners
    18 Oct 2016 Colin Graf

    Fully Automated Digital Marketing Platform for EMC ECD Partners

    Have you checked out the new EMC Digital Marketing Platform (DMP) yet? Why NOT!?! If I had to pick one word to describe the new platform it would be “Slick”. I know, I know. The thought of utilizing or even setting up a marketing automation tool seems daunting. But trust me, this tool will make […]

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  • Grow Financial Gains 1,280 Hours of Productivity with ApplicationXtender
    10 Sep 2016 Colin Graf

    Grow Financial Gains 1,280 Hours of Productivity with ApplicationXtender

    What would you do with an additional 1,280 hours of productivity from your workforce every year? Would you invest the extra time in providing a higher level of service for your clients? Would you have your team work on special projects? Whatever the case, it would be time you could reinvest in your organization, just […]

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