• (888) 634-7684
MetaSource Document Management Software & Workflow Automation Solutions

8


Locations

1,000+


Associates

4,700+


Clients

120+


Current BPO Engagements


Blog

BPaaS vs. Content Services & ECM

Colin Graf | Thursday, November 30, 2017

BPaaS vs. Content Services & ECM

Now that Gartner has gotten excited about replacing enterprise content management (ECM) with "content services," what do people mean by business process as a service (BPaaS)? How does BPaaS compare to content services and why should you care?

What Is BPaaS?

Gartner defines BPaaS as the delivery of business process outsourcing (BPO) services that are sourced from the cloud and constructed for multi-tenancy. Services are often automated, and where human interaction is required, there is no overtly dedicated labor pool per client. The pricing models are consumption-based or subscription-based commercial terms. As a cloud service, the BPaaS model is accessed via Internet-based technologies.

In layman's terms, BPaaS is cloud software plus services when not everything can be automated and/or achieved in software, thus requiring human intervention. As such, you pay for both cloud software and the services wrapped around it, as part of a subscription or on a pay-as-you-go basis. When it comes to ECM, BPaaS can be related to document capture, workflow and document management but only if the software is in the cloud and there is a service component behind the scenes (e.g. data entry, exception handling, etc.)

 Read More >

Streamlining Trucking Paperwork Processing: A Best Practices Whitepaper

Colin Graf | Monday, April 03, 2017

How Streamlining the Processing of Driver Payments, Customer Invoicing & AP Can Increase Profitability for Trucking Companies by Adhering to Best Practices

Government Document Scanning & Workflow Automation Best Practices Whitepaper

While the trucking industry is exploring the use of self-driving trucks to replace this country's 1.7 million truck drivers as well as other ways to use technology to increase delivery efficiency and overall profitability, the industry is still mired in paper and electronic documents that require a lot of manual labor to process.

 Read More >

All Recent Posts


Tags

remittance processing workflow automation captiva document capture software body worn and dashboard cameras document security accounts receivable (AR) case study esubmit check 21 SFTP Business Process Outsourcing (BPO) infoarchive philanthropy applicationxtender 16.3 whitepaper advanced document capture credit union ax 16.3 information rights management (IRM) I-9 lendercare trucking state's attorney partner portal transportation medical records applicationxtender 8.1 diskxtender (DX) legacy software decommissioning property-assessed clean energy (PACE) business process as a services (BPaaS) enterprise content management (ECM) captiva 7.5 Productivity law enforcement kofax kapow applicationxtender 8.0 ax 8.0 SOC 2, Type II emc world document management software competitive advantage contractor onboarding construction personnel files gartner magic quadrant metastor post-close quality control (QC) document scanning emc applicationxtender (ax) kofax emc remote support certification lockbox loan origination software (LOS) opentext careers records management captiva mobile capture paper checks mortgage clean energy contact center services ImageTrust customer service emc partners patient records high performance teams emc infoarchive workflow automation software robotic process automation (RPA) pre-fund quality control (QC) court documents 5 dysfunctions of a team electronic health/medical records (EHR/EMR) information governance accounts payable (AP) automation contractor management government emc software human resources (HR) cloud document management software emc captiva national partner meeting legacy application data migration Strategic Advisory Council

Archive