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ApplicationXtender 8.0, Technically Speaking

Colin Graf | Wednesday, October 14, 2015

Guest Blog: Bill Bastian – Manager, Technical Services

ApplicationXtender 8.0, Technically Speaking

ApplicationXtender (AX) 8.0 is now available. This is the upgrade we've all been waiting for, especially myself. AX 8.0 offers a sleek new interface, some sweet new features and better performance. This is an evolutionary leap forward that positions the platform for rapid adoption into mainstream processing flows. AX 8.0 represents the first step on the road towards pervasive content. We used to say with AX you could access any document, anytime, anywhere. With AX 8.0, content is now available from any device as well. And, EMC has announced a raft of additional enhancements that should take the AX suite well into the future.

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Mortgage Workflow & Compliance Whitepaper

Colin Graf | Tuesday, August 04, 2015

Mortgage Workflow & Compliance Whitepaper

If you're a mortgage originator or servicer, what if you could achieve the following?

  • Increase productivity by 65%
  • Cut quality control costs by 55%
  • Decrease time to fulfill customer or CFPB servicing file audit requests by 70%
  • Create a competitive advantage in both mortgage turnaround time and customer service

You can. Here's how.

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How to Create a Customer Service Competitive Advantage

Colin Graf | Monday, July 20, 2015

MetaSource Customer Service Competitive Advantage

If you want to differentiate your organization by creating a competitive advantage in customer service, you can do so by managing your incoming content more effectively with document capture, workflow automation and document management. This blog explains how it all works.

Content Ingestion

The first step is to ingest all content related to customer cases and transactions, whether in paper, email, fax, or other form of media. While data entry can cover some information that needs to be captured, it's also important to capture and retain an image of actual documents. Data entry also isn't as useful to capture information from email, fax and other forms of correspondence.

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