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MetaSource Recognized as an EMC Remote Support Partner

Colin Graf | Friday, January 08, 2016

MetaSource Recognized as an EMC Remote Support Partner

Consistent, Solid Support is an Important Factor when Selecting a Vendor

There are many characteristics to look at when selecting a vendor and/or product. When choosing the best business partner, it can be extremely challenging with many things to consider before implementing them into the core of your business. Overall product quality is of course at the top of the list. However, one cannot overestimate the importance of good technical support when it comes to perception of quality. Regardless of how well a product is put together, if the support experience is less than ideal when you have an issue, so will your opinion of the product.

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How to Create a Customer Service Competitive Advantage

Colin Graf | Monday, July 20, 2015

MetaSource Customer Service Competitive Advantage

If you want to differentiate your organization by creating a competitive advantage in customer service, you can do so by managing your incoming content more effectively with document capture, workflow automation and document management. This blog explains how it all works.

Content Ingestion

The first step is to ingest all content related to customer cases and transactions, whether in paper, email, fax, or other form of media. While data entry can cover some information that needs to be captured, it's also important to capture and retain an image of actual documents. Data entry also isn't as useful to capture information from email, fax and other forms of correspondence.

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