Blog

  • MetaSource Recognized as an EMC Remote Support Partner
    08 Jan 2016 Colin Graf

    MetaSource Recognized as an EMC Remote Support Partner

    Consistent, Solid Support is an Important Factor when Selecting a Vendor There are many characteristics to look at when selecting a vendor and/or product. When choosing the best business partner, it can be extremely challenging with many things to consider before implementing them into the core of your business. Overall product quality is of course […]

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  • How to Create a Customer Service Competitive Advantage
    20 Jul 2015 Colin Graf

    How to Create a Customer Service Competitive Advantage

    If you want to differentiate your organization by creating a competitive advantage in customer service, you can do so by managing your incoming content more effectively with document capture, workflow automation and document management. This blog explains how it all works. Content Ingestion The first step is to ingest all content related to customer cases […]

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