Consistent, Solid Support is an Important Factor when Selecting a Vendor

There are many characteristics to look at when selecting a vendor and/or product. When choosing the best business partner, it can be extremely challenging with many things to consider before implementing them into the core of your business. Overall product quality is of course at the top of the list. However, one cannot overestimate the importance of good technical support when it comes to perception of quality. Regardless of how well a product is put together, if the support experience is less than ideal when you have an issue, so will your opinion of the product.

Guest Blog: Mario Duckett

The EMC Enterprise Content Division (ECD) DACH office in Munich, Germany, recently hosted their EMC Partner Day / Tech Refresh event. MetaSource was invited to participate in this year's conference. This is part of MetaSource's continued efforts to expand sales of ApplicationXtender outside of the North American market where we currently have 150 resellers in our distribution network.

I have attended many Partner roadshows and events like this in North America, and I can say this particular event was extremely productive and beneficial for both EMC partners and customers alike. 70+ people including EMC customers, partners and ECD team members were in attendance and the agenda was chock full of great content with presentations on Captiva, XCP, InfoArchive and other ECD offerings. It was very exciting to see EMC’s current position and future vision as highlighted by the Project Horizon presentation given by Chris McLaughlin, Chief Marketing Officer, EMC ECD.

It seems every time we turn on the news or turn our heads we hear about a security breach, or as Ashley Madison calls it "cyber terrorism." As any business attempts to grow in today's technology-driven world, one of the top issues that any CEO or business manager must control and continue to proactively address is data security. Companies big or small are always under constant threat of their information being leaked – from an outsider or within.