Blog
-
23 Aug 2018Test Request Form Automation Case Study
A leading genetic testing company came to us with a big problem: they receive over 100,000 test request forms (TRFs) per year, which required 30 full-time employees (FTEs) to process. As their TRF volume increased, the company had to hire new FTEs to keep up. Leveraging our broad portfolio of enterprise content management (ECM) technology, […]
Read Post -
03 Apr 2017Streamlining Trucking Paperwork Processing: A Best Practices Whitepaper
How Streamlining the Processing of Driver Payments, Customer Invoicing & AP Can Increase Profitability for Trucking Companies by Adhering to Best Practices While the trucking industry is exploring the use of self-driving trucks to replace this country’s 1.7 million truck drivers as well as other ways to use technology to increase delivery efficiency and overall […]
Read Post -
26 Jan 2017Contractor Workflow Automation
A workflow automation software and business process outsourcing (BPO) application that is gaining traction is the streamlining of contractor on-boarding and due diligence, especially for companies that need to manage hundreds or thousands of contractors. Some refer to this as a contractor management system. Below is what’s involved to ensure that you on-board contractors quickly […]
Read Post -
02 Nov 2015Workflow Automation Begins with an Assessment
Can you name the top two workflow automation applications? You probably already knew that it’s AP invoice processing and HR new employee on-boarding. Streamlining and automating AP and HR can cut 60-90% of labor out of these processes, allowing you to handle increasing volumes without adding headcount. That was the easy part… Now, the devil’s […]
Read Post -
08 Oct 2015German Adventures
Guest Blog: Mario Duckett The EMC Enterprise Content Division (ECD) DACH office in Munich, Germany, recently hosted their EMC Partner Day / Tech Refresh event. MetaSource was invited to participate in this year’s conference. This is part of MetaSource’s continued efforts to expand sales of ApplicationXtender outside of the North American market where we currently […]
Read Post -
04 Aug 2015Mortgage Workflow & Compliance Whitepaper
If you’re a mortgage originator or servicer, what if you could achieve the following? Increase productivity by 65% Cut quality control costs by 55% Decrease time to fulfill customer or CFPB servicing file audit requests by 70% Create a competitive advantage in both mortgage turnaround time and customer service You can. Here’s how. The Whitepaper […]
Read Post -
20 Jul 2015How to Create a Customer Service Competitive Advantage
If you want to differentiate your organization by creating a competitive advantage in customer service, you can do so by managing your incoming content more effectively with document capture, workflow automation and document management. This blog explains how it all works. Content Ingestion The first step is to ingest all content related to customer cases […]
Read Post