A leading genetic testing company came to us with a big problem: they receive over 100,000 test request forms (TRFs) per year, which required 30 full-time employees (FTEs) to process. As their TRF volume increased, the company had to hire new FTEs to keep up.

Leveraging our broad portfolio of enterprise content management (ECM) technology, we implemented a solution that streamlined the processing of the forms and reduced the number of FTEs by almost 30%, saving the company approximately $1 million per year.

The Problem

The old process was a highly manual one. TRFs come in by mail, email and fax. Most of the forms are handwritten; some are typed. Two operators—each entering identical data—manually typed TRF field values from 150 different fields into homegrown customer relationship management (CRM) software in a double-blind model (i.e., the application verifies field values independently entered by the first and second operator). Processing each TRF took about 20 minutes.

How Streamlining the Processing of Driver Payments, Customer Invoicing & AP Can Increase Profitability for Trucking Companies by Adhering to Best Practices

While the trucking industry is exploring the use of self-driving trucks to replace this country's 1.7 million truck drivers as well as other ways to use technology to increase delivery efficiency and overall profitability, the industry is still mired in paper and electronic documents that require a lot of manual labor to process.

A workflow automation software and business process outsourcing (BPO) application that is gaining traction is the streamlining of contractor on-boarding and due diligence, especially for companies that need to manage hundreds or thousands of contractors. Some refer to this as a contractor management system.

Below is what's involved to ensure that you on-board contractors quickly and in full compliance with all federal, state and local regulations.

Can you name the top two workflow automation applications?

You probably already knew that it's AP invoice processing and HR new employee on-boarding. Streamlining and automating AP and HR can cut 60-90% of labor out of these processes, allowing you to handle increasing volumes without adding headcount.

That was the easy part... Now, the devil's in the details, and several questions arise that are critical to a successful implementation. Here are a few to consider:

Guest Blog: Mario Duckett

The EMC Enterprise Content Division (ECD) DACH office in Munich, Germany, recently hosted their EMC Partner Day / Tech Refresh event. MetaSource was invited to participate in this year's conference. This is part of MetaSource's continued efforts to expand sales of ApplicationXtender outside of the North American market where we currently have 150 resellers in our distribution network.

I have attended many Partner roadshows and events like this in North America, and I can say this particular event was extremely productive and beneficial for both EMC partners and customers alike. 70+ people including EMC customers, partners and ECD team members were in attendance and the agenda was chock full of great content with presentations on Captiva, XCP, InfoArchive and other ECD offerings. It was very exciting to see EMC’s current position and future vision as highlighted by the Project Horizon presentation given by Chris McLaughlin, Chief Marketing Officer, EMC ECD.

If you're a mortgage originator or servicer, what if you could achieve the following?

• Increase productivity by 65%
• Cut quality control costs by 55%
• Decrease time to fulfill customer or CFPB servicing file audit requests by 70%
• Create a competitive advantage in both mortgage turnaround time and customer service

You can. Here's how.

If you want to differentiate your organization by creating a competitive advantage in customer service, you can do so by managing your incoming content more effectively with document capture, workflow automation and document management. This blog explains how it all works.

Content Ingestion

The first step is to ingest all content related to customer cases and transactions, whether in paper, email, fax, or other form of media. While data entry can cover some information that needs to be captured, it's also important to capture and retain an image of actual documents. Data entry also isn't as useful to capture information from email, fax and other forms of correspondence.