What Remote Support Certification Means
Every year, EMC certifies a select number of partners to provide remote support – i.e. external support for EMC software and hardware products. This certification recognizes the quality of work done by the partner as part of EMC’s annual review.
MetaSource remote support certification is the result of the ongoing investment we put into our employees, processes and technology.
More about MetaSource Remote Support
MetaSource is the largest North American provider of ApplicationXtender Suite of document management and workflow automation software. We support more than 4,000 installations of ApplicationXtender and Captiva through a network of over 130 channel partners and value-added resellers. We offer both premise-based and cloud-based solutions and support through our reseller program.
Our remote support of ApplicationXtender and Captiva centers around our 24/7 helpdesk, staffed by numerous employees who know and work with ECD products. Calls are managed by an account support specialist who is dedicated to the customer, and our call center based in the Greater Philadelphia Area serves all of North America.