Tungsten Automation Software Support

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Tungsten Automation, formerly Kofax, delivers best-in-class document scanning and capture software at the enterprise level with Tungsten Capture, Tungsten Transformation, Tungsten TotalAgility®, and Tungsten RPA.

MetaSource has become one of the leading value-added resellers (VAR) of Tungsten and has achieved partner status. Below are four primary ways we support Tungsten users.

Technical Support

Contact MetaSource Technical Support to assist with any issue or question you may have regarding the use of your Tungsten products.

If you’re not yet on a MetaSource Tungsten maintenance contract, contact us so we can get you on the right plan.

Upgrade Services

Contact us to upgrade your Tungsten software, especially if you’re using:

  • Tungsten Capture (formerly Ascent and Kofax Capture): version 10 or older
  • Tungsten Transformation (formerly Kofax Transformation Modules and Kofax Transformation): version 5 or older
  • Tungsten TotalAgility (formerly Kofax TotalAgility): version 6 or older, including Accounts Payable (AP) Agility, Analytics for TotalAgility, Claims Agility, Invoice Processing Agility, Mortgage Agility and Onboarding Agility
  • Tungsten RPA (formerly Kofax Kapow and Kofax RPA): version 9 or older

We provide whatever combination of upgrade support you may need, including consulting, remote upgrades (if applicable), and onsite, end-to-end upgrades.

Migration Services

We can migrate from OpenText Intelligent Capture, other legacy third-party capture applications and homegrown software to the right Tungsten solution.

Professional Services & Document Management Integration

Our certified experts can help you customize and get the most out of your Tungsten software solution. We can integrate your solution with OpenText AppEnhancer, Hyland OnBase or any other document management and enterprise content management (ECM) software as well as any enterprise resource planning (ERP), loan origination system (LOS), or other back-end system. Contact us to discuss your application and what you need done.

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