Digital Mailroom Services
Get remote access to high-quality digital images of your insurance claims, applications, grievances, and all other white mail and email your company receives.
MetaSource’s insurance solutions digitally transform your company into a more efficient, competitive, and remote-friendly business with tools like digital mailroom, document scanning, workflow automation, document management software, and more.
How Can Outsourced Services Benefit Insurance Companies?
Mail physically delivered to your office is counterproductive to your company’s business processes. Driven by the pandemic, more and more people are working from home which makes it problematic to get time-sensitive documents to the right hands.
By using a digital mailroom, your insurance company can reduce the costs and time it takes to process your inbound mail and email, including claims, applications, grievances and appeals, premium payments, and more. Your incoming documents are sent to one of our nationwide SOC 2 Type 2 certified facilities where they will be sorted, scanned, and uploaded into your document management software for easy processing from anywhere by your team.
Document Scanning
Increase your company’s efficiency by digitizing document backfiles, mail, invoices, emails, HR documents, and more.
Workflow Automation
Expedite business processes and improve your customer service with automated workflows and robotic process automation (RPA).
Cloud-Based Software
With MetaSource’s cloud-based software solutions for the insurance industry, invoice processing, case management, order processing, new application onboarding and more have never been easier.
Digital Mailroom Benefits within the Insurance Industry
Some of the benefits of partnering with a BPO company include:
Our Digital Mailroom Process
MetaSource handles the receiving, indexing, and distribution of incoming claims, applications, grievances and appeals, premium payments, and more. With cloud-based document management software, your digitized insurance documents are available for easy access from anywhere.
Here’s an example of how MetaSource’s digital mailroom process works for claims processing:
- Claims are received in a dedicated PO Box managed by MetaSource
- Claims are opened, prepped, and scanned
- Data is indexed from claims, such as claim number and policy number
- Data goes through a quality control (QC) step to ensure data accuracy
- Scanned claims and data are digitally delivered to the client
30 Years of Experience in Insurance Solutions
When it comes to insurance forms processing, you want to make sure you partner with a BPO company with insurance experience you can rely on. With over 30 years of experience, multiple certifications, and world-class partnerships, MetaSource is a SOC 2 Type 2 certified business process outsourcing partner. With this third-party accreditation, you can rest assured your insurance forms, such as claims and insurance applications are secure throughout every step of the process. Additionally, MetaSource prides itself on its superior customer service, tailoring our digital mailroom and automation solutions to your company’s needs.
Learn More About MetaSource’s Experience Within the Insurance Industry
