Consistent, Solid Support is an Important Factor when Selecting a Vendor
There are many characteristics to look at when selecting a vendor and/or product. When choosing the best business partner, it can be extremely challenging with many things to consider before implementing them into the core of your business. Overall product quality is of course at the top of the list. However, one cannot overestimate the importance of good technical support when it comes to perception of quality. Regardless of how well a product is put together, if the support experience is less than ideal when you have an issue, so will your opinion of the product.
This is one reason why EMC rigorously reviews organizations which provide support to their product users on an annual basis. Organizations willing to undergo such scrutiny can expect to have staff training and certification policies, resolution processes, and technology infrastructure carefully evaluated by EMC. In addition, key support metrics are continuously tracked and analyzed to determine the effectiveness of the support organization. EMC’s goal is to assure the best support experience possible for EMC customers and partners alike.
MetaSource has, yet again, received certification as a Remote Support Partner under the EMC Velocity Solution Provider program. Essentially this means that after careful consideration the quality of work done by MetaSource was found to be exceptional. In fact, over the last year MetaSource has increased its overall score! This is the result of the ongoing investment the company puts in their employees, processes, and technology. With our 24/7 help desk, MetaSource team members are always there to help support with whatever issue may arise. Whether it’s in the cloud or installed in your data center, if you have an issue with EMC content management technology, when you call MetaSource, you’re going to connect with product experts who will quickly solve your problem. This certification from EMC is significant, but it is customer feedback that means the most to us and has the biggest impact.
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