• (888) 634-7684
MetaSource Document Management Software & Workflow Automation Solutions

6


Locations

1,000+


Associates

4,700+


Clients

120+


Current BPO Engagements


Retail Loyalty Program & Call Center Services

Retail Loyalty Program & Back-Office Automation Solutions

Achieve new levels of customer service as cost-effectively as possible with our loyalty program application processing and call center services.

Application Processing

Retailers of all sizes utilize our loyalty program application processing services. We have the resources to automate that process and ensure accuracy of customer information, application competition, loyalty card distribution, and call center support. We can ingest all of your customer information into powerful document management software that integrates with third party applications for validation. This data can then be stored and indexed for instant search and retrieval which reduces time spent on customer inquiries.

Benefits

  • Email and address appends with outbound customer verification and updating
  • Real-time address correction during data capture
  • Advanced address repair: we fix about 80% of undeliverable addresses before they reach your database
  • Advanced email repair: we fix about 60% of undeliverable emails before they reach your database
  • National Change of Address (NCOA) updates and data cleansing

Call Center Support

MetaSource can handle customer service, which includes answering loyalty program questions about earned points, inbound customer enrollment, redeeming points, and following up with customers for information needed for application completion.

Back-Office Automation

We can also automate and ensure compliance for your accounts payable, accounts receivable and HR departments by leveraging the right mix of software and services for your retail operation.


Contact us to learn more about our Retail Loyalty Program & Call Center Services

Markets

MetaSource Applications Contact Us Download Solution Sheet

Whitepaper: Leveraging Better Data & Process Management for Success In Mortgage Servicing Transfers

Regulatory risk around servicing transfers continues to be a hurdle for enticing investors to engage in the market. This is largely dependent upon lenders’ ability to ensure the quality of the assets being traded. The best strategy for taking the risk out of servicing transfers from a regulatory standpoint and verifying the soundness of underlying assets is through enhanced data and process management.