Digital Transformation Testimonials

PaperVision and everything MetaSource has done for us all makes us work better. Everything flows better. It’s definitely improved our quality of work life. I thought Susan Matthews was excellent to work with. She made our transition easy, and was accessible to help us with all the behind-the-scenes IT stuff.

MetaSource excels in open communications and a genuine willingness to help solve problems.

In food distribution, deliveries are often made to the kitchen, so invoices and delivery receipts often get lost or never make it to the front office for processing. MetaSource gives us more efficiency and speed in finding the information we need–it’s right at our fingertips. If there’s a problem or dispute, I can easily find and email the invoice directly to the customer. There’s no more misfiling, we use less filing cabinets and we were able to get rid of two part-time filing employees.

Your helpdesk helped me out better than any software company I’ve ever dealt with.

Working with MetaSource is an easy and cost-effective way to have our raw data and notes scanned so we can then save them onto our server in case of a catastrophic loss.

I thought we would need another full-time employee to handle the increase in administrative tasks, but we don’t. Now we can do the same amount of work with just one part-time employee. PaperVision Enterprise has made our ridiculous records situation far more manageable and much more efficient.

Offering online access to manifests allows us to offer the same services as much larger companies and still be able to charge 30% less. It really helps us get in with hospitals and other large facilities—they love that we can streamline and automate the way they access their manifests and provide that access 24/7. We could have never done this 15 years ago when there were no affordable cloud-based document management solutions.

I am so impressed with MetaSource’s customer service. Their technical expertise is outstanding, but more importantly they have exceptional customer service skills with respectful and effective communication. I work with over 50 vendors in my position and they are the best vendor I have ever worked with. In my mind, they are an inspiration as to how other vendors should be working with their clients.

I would definitely recommend MetaSource. I really appreciate the accessibility of the team. I can’t think of a time where I didn’t get a response in a day, if not immediately. It’s great to work with them.

In my experience, the hospitality industry can lag behind with technology because the focus is on the front of the house and service. We had already gone paperless on the back-end of the accounts payable process but we were looking to be more efficient on the front-end. We were looking for AP workflow automation, and MetaSource came through for us.

From the beginning, MetaSource offered an outstanding customer service experience. Michael Burchianti and his team made the experience seamless to get everything set up the way we needed, and the hundreds of thousands of images scanned and uploaded to PeopleDoc.

I reviewed the scanned documents on the disc you provided, and everything looks great. Now our staff members who work remotely can browse the files online, saving everyone a lot of time. Please extend my gratitude to the team who worked so meticulously to scan and categorize our documents.

We have made great progress in eliminating paper and increasing access to information. This is how one does business today, given available technology and the desire for efficiency and flexibility.

We stopped the collection calls, and now we’re even pursuing discounted terms from our vendors. That’s all based on our new ability to pay on time, even with all of our new addresses and vendors. Based solely on those discounts, we estimate to save $70,000 in our first year.

The images were scanned and indexed with great organization and excellent quality. Your client support team has been so supportive with their phone calls and emails to clarify the titles of our documents. The indexing fields and search criteria chosen really fit our office needs.

Scanning is a big issue in the office. The billers cannot get to the needed paperwork to complete their claims until it is scanned. They work on a time frame to get the claims in to be paid by the insurance. Once again, thank you so much for being on top of this and always being so understanding on the fact that it is urgent for us! I truly appreciate each of you!

With multiple locations throughout the Midwest and thousands of employees, we knew digitizing our HR files would be a large and complicated job. On top of that, we had a staggered timeline over many months for each location to prepare the documents. MetaSource worked closely with us to project manage the scheduling, scanning, and indexing of our documents accurately over the duration of the project. MetaSource made sure everything ran smoothly and they even finished ahead of schedule. Job very well done MetaSource!

Our sales were growing but so was the amount of paperwork in our office. Thanks to MetaSource, we don’t have to waste time hunting for the files we need. We save a lot of time and our clients love us for it.

Accuracy at our level of quality is essential. Our records are doctor and patient specific…if a patient has a crown done now and then another one made 6 months or a year from now, we reference that information. You can imagine the increased efficiency of a couple of keystrokes versus searching through boxes!

We were pretty much drowning in paper and people were not able to find documents effectively. After searching for a document it would finally be found under something on someone’s desk because they were working on an amendment. A lot of wasted time to answer a 5 second question.

I have enjoyed working with James Richardson over the years and feel we made some great progress in advancing the AP operations area at the medical center. I appreciate the support and readiness to work together you both displayed.

MetaSource consistently provides exemplary service to our customers. Their scanning and indexing expertise is critical for our clients with paper files that need to be digitized and integrated into UKG’s human resources service delivery platform. They are a trusted and dependable partner and are excellent at helping our clients go paperless.

Accessing old paper charts is quick and easy with PaperVision. The information is right at my fingertips from within the NextGen electronic health record and the integration is seamless to me. I can now access old paper charts from offsite. This has proven invaluable when I am on-call after hours or on the weekend.

We worked with MetaSource to create a “paperless” office – all of our contracts and correspondence was scanned and coded. Because of this digitization effort, we have become more efficient: team members are able to find the information they are looking for in a fraction of the time. We have also become more reliable: none of our agreements are missing. And finally, we are saving a lot of money on rent: we were able to reduce our office space by 50% – in New York City, that is a really big deal.

ImageSilo is now an entrenched part of our business process. Our employees are more efficient, which in turn has improved our customer service. We recognized ROI in less than one year with our ImageSilo implementation.

When we get a call from the client, it’s not just the pleasure of solving their issue then and there (they expect it to take a few days), but we don’t have to hang up the phone and have a whole series of tasks we have to do, saving each employee 15-20 minutes per request at least a few times a day, across our client-facing employees.

Having a paperless system reduces stress, frustration and cost in any environment, but particularly where you need to have employees work both efficiently and effectively, in a timely fashion.