Ineffective and outdated business processes waste your time and money, and often degrade customer service and employee morale.
With our process improvement and re-engineering services, we’ve eliminated bottlenecks and increased data visibility for many organizations, resulting in increased productivity, improved decision making, minimized risk, and decreased operational costs.
The Role of RPA
Robotic process automation (RPA) is a fast and efficient way to acquire, enhance and deliver information from virtually any application or data source, including websites and portals, desktop applications, and enterprise systems, without any coding.
Information that was previously unattainable, unusable or costly to integrate is now readily consumable to drive employee productivity, add insight into the decision making process, and deliver a better customer experience.
Business Process Management (BPM)
To increase the speed of decision making, automated alerts are a critical component of workflow automation. Once an application, claim, invoice, or other document is processed by one employee, workflow automatically routes them based on business rules to management for approval, or to a specialist if further information is needed to complete processing.
Capturing metrics and analytics during the process helps identify bottlenecks and further streamlining opportunities, as well as correlations and trends that can lead to more effective decision making.
For both internal and external compliance, it’s crucial to have audit trails to satisfy auditors and regulators.
All of the above is the BPM component of workflow automation.
- We review and analyze your current efficiency and effectiveness levels within your core business processes, and identify opportunities for improvement
- We identify new and existing compliance requirements, particularly those related to the mortgage, healthcare and transportation industries
- We utilize our deep experience implementing workflow automation software, robotic process automation, and providing workflow and compliance services to implement process improvements