MetaSource uses best-in-class technology to enhance the customer experience. We are committed to continuous process improvement, and as such invest heavily in innovation and solutions that improve results. It is our technology that enables growth and our multifaceted solutions that solve real problems.
The technology we use includes:
- Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD)
- Skills Based Routing
- Multiple Communication Channels
- Dialer (Preview, Precise, Power, and Predictive modes)
- Blended Inbound/Outbound
Tools within our service offering:
- Custom developed web and mobile applications
- Canned and/or custom reporting
- Client services managers who advocate for you
- Best in class quality assurance program
- Business Intelligence (BI) and analytics
- Cloud or hosted data storage solutions
- Customized software development capabilities
- Professional services group
- Workflow design and implementation
- Project management office (PMO)
- Robust time tested implementation methodology
- Quality Assurance Program
Contact us to learn more about our Customer Experience & Contact Center Services