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Contact Center & Customer Experience (CX) Technology

MetaSource uses best-in-class technology to enhance the customer experience. We are committed to continuous process improvement, and as such invest heavily in innovation and solutions that improve results. It is our technology that enables growth and our multifaceted solutions that solve real problems.

The technology we use includes:

  • Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD)
  • Skills Based Routing
  • Multiple Communication Channels
  • Dialer (Preview, Precise, Power, and Predictive modes)
  • Blended Inbound/Outbound

Tools within our service offering:

  • Custom developed web and mobile applications
  • Canned and/or custom reporting
  • Client services managers who advocate for you
  • Best in class quality assurance program
  • Business Intelligence (BI) and analytics
  • Cloud or hosted data storage solutions
  • Customized software development capabilities
  • Professional services group
  • Workflow design and implementation
  • Project management office (PMO)
  • Robust time tested implementation methodology
  • Quality Assurance Program

Contact us to learn more about our Customer Experience & Contact Center Services

Services




Whitepaper

How Happy Are You With Your Digital Transformation Process?

Digital transformation is the change associated with the application of digital technology, but it’s also a process that can look different for every organization, and for every department. The purpose of this whitepaper is to shed light on simple ways to ensure that your path to digital transformation is cost-effective, scalable and achieved at the right pace for your organization.

 

Download Now

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67 West 13490 South, Suite 200
Draper, UT 84020
marketing/at/metasource.com
(888) 634-7684

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