Document Management & Workflow Blog

29 Mar 2022 Colin Graf

3 Things to Look for in a Government Digital Transformation Partner

The COVID-19 global pandemic forced government agencies to rapidly adopt digital trends over the past two years. And for many, the desire to build resilience was a driving factor in their adoption of new technologies.

After the shock of the pandemic, government agencies came to the realization that becoming more resilient is key. Key to what? To improving their organizational immune systems and ensuring that they can effectively meet the public’s needs no matter what.

According to a Deloitte survey, the pursuit of greater resilience ranked #4 in the U.S. government’s digital transformation priorities. But prioritizing something and achieving it are two vastly different things. In order to actually mitigate risks associated with unforeseen circumstances, government agencies need to partner with a digital transformation provider who can supply them with the modernization solutions they need.

Don’t know how to choose the right partner? Evaluate candidates based on the criteria below.

Experience Delivering Digital Solutions to Government Agencies

The right partner will have extensive experience helping government agencies first digitize files through document scanning and capture solutions and then modernize processes with transformative tools that can help them achieve the greater resilience they desire.

When it comes to the initial, scanning portion of the digital transformation process, the ideal partner will have experience working with a range of agencies and departments – from judicial courts to social services departments – and a variety of document types, such as:

  • Court documents
  • Building permits
  • Human resource files
  • Invoices
  • Child services documents
  • Food stamps
  • Contracts
  • Financial and tax documentation
  • Fraud reports

The right partner will also have experience helping government agencies take the next step in their digital transformation journeys after the file digitization process is complete. They’ll offer tools like document management software, e-forms software, workflow automation, and robotic process automation software.

With a partner who has proven processes in place for handling all kinds of sensitive documents for all kinds of government organizations and tools that can help you ensure continuity, you can rest assured that your files and processes are in the right hands.

Security & Compliance Prioritization

The handling of sensitive documents requires strict measures for safety and compliance, especially as cybercrime continues to threaten government agencies and compromise their ability to be resilient. In May 2021, the White House released an Executive Order on Improving the Nation’s Cybersecurity. The order stated that “the trust we place in our digital infrastructure should be proportional to how trustworthy that infrastructure is.”

That’s why the best government modernization partners maintain secure hosting and document processing infrastructures, along with fully screened and highly trained staff. This makes them fully equipped to guarantee file security and fully deserving of your trust. Some partners even offer on-site handling for documents that cannot leave your facility.

When choosing a partner, be sure to ask about their security efforts for handling sensitive data, as well as their certifications. Look for a partner who is:

  • CJIS compliant
  • PCI-DSS 1 compliant
  • SOC 2 Type 2 compliant
  • HIPAA compliant

By partnering with a trusted provider who prioritizes security, you can truly build resilience with the knowledge that your data will be safe no matter what the future brings.

Customizable Solutions to Meet Your Specific Goals

Many providers offer out-of-the-box solutions, but true government modernization requires customization. After all, every agency has its own set of challenges and its own digital initiatives. The right partner will work with you to develop and implement a solution customized to your unique digital transformation needs and budgetary limits.

They will make a point to listen to the obstacles you’re facing and understand what your current and future needs are. Based on the information provided, they will propose a cost-effective solution comprised of both outsourced services and software that will help you overcome your challenges and achieve your goals all at once.

Not to mention, the right government digital transformation partner will provide you with the support you need every step of the way – from file digitization to full process modernization. They’ll stay in constant communication to ensure that the solution implemented helps your organization reach goals such as achieving greater resilience and eliminating remote work challenges.

The Right Partner: MetaSource

With over three decades of experience working with government agencies and courts nationwide, the MetaSource team understands the ins and outs of helping organizations like yours achieve true digital transformation. We work closely with our government clients to identify their needs, and implement whatever combination of document scanning and indexing, e-forms capture, workflow automation, and document management software is the best fit.

As a result, MetaSource helps government agencies handle increasing volumes of document and data processing, reduce storage space and costs, increase the accessibility of public data, build resilience, and effectively serve the public in any and every climate.

MetaSource scans over 200 million documents per year with operations overseen by a Six Sigma-trained director and in full compliance with CJIS, HIPAA, PCI-DSS, and SOC 2 Type 2 requirements.

Contact us to learn more about our government modernization solutions. You can also download our case study on how we helped the Office of the State Attorney for the Fifth Judicial Circuit of Florida save 124,800 hours per year and process documents 300% faster.

Download the Fifth Judicial Circuit of Florida Case Study