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MetaSource Document Management Software & Workflow Automation Solutions








Current BPO Engagements

Lockbox Services

MetaSource is a leading Lockbox Service provider. By leveraging best-of-breed technology, we accelerate the processing of all incoming payments, forms and correspondence.

Our Lockbox solution integrates advanced document capture and imaging, OCR and data extraction and electronic payment technologies to fuel efficiency, decrease time-to-cash and enhance customer service.

Lockbox Service Components

  • Real-time data indexing and image viewing
  • Courtesy and legal amount recognition
  • User-configurable job setup
  • Scalability with support for multiple scanners
  • Check encoding and endorsement
  • Image and data archive and delivery options
  • Auditing and transaction reporting
  • Deposit preparation, which outputs images in X9.37 format for Check 21 compatibility

Lockbox Service Benefits

  • Accelerated payment processing and funds availability with same day deposits
  • Manual handling of checks avoided
  • Easy reconciliation with clearing errors avoided
  • Reduced Administrative Expenses
  • Enhanced customer service and responsiveness
  • Automated check handling reduces risks of fraud and human errors
  • Business continuity and disaster recovery plans
  • Improved data integrity and control
  • We have a nationwide footprint with multiple operational sites
  • We are SOC/AT 101 Type 2 Certified, PCI Level 1 and HIPAA Compliant
  • Our lockbox service can go live in 30-45 days

Medical Banking & Lockbox

We offer an end-to-end solution for all paper EOBs with payments, including centralized options for the following:

  • Full lockbox services with same day Check21 deposits of funds
  • Paper EOB conversion to 835 for upload of auto postable transactions to PMS
  • Aggregation and normalization of all inbound paper correspondence

We also provide re-association with the originating 837 with patient responsibility determination and workflow automation for exception processing.

Contact us to learn more about our Lockbox Services


MetaSource Services Contact Us

Whitepaper: Leveraging Better Data & Process Management for Success In Mortgage Servicing Transfers

Regulatory risk around servicing transfers continues to be a hurdle for enticing investors to engage in the market. This is largely dependent upon lenders’ ability to ensure the quality of the assets being traded. The best strategy for taking the risk out of servicing transfers from a regulatory standpoint and verifying the soundness of underlying assets is through enhanced data and process management.