Intelligent Capture and Captiva Support Lifecycle

The Software Support Lifecycle

Below are the version release dates, primary support end dates, and sustaining support start dates for Intelligent Capture, formerly Captiva, products. Please note, Extended Support Fee is required once a product version enters Sustaining Maintenance.

OpenText Intelligent Capture
Version Release Date Primary Support End Sustaining Support Start*
23.4 11/2023 10/2028 11/2028
23.3 08/2023 07/2028 08/2028
23.3 08/2023 07/2028 08/2028
23.2 05/2023 04/2028 05/2028
23.1 02/2023 01/2028 02/2028
22.4 10/2022 09/2027 10/2027
22.3 08/2022 07/2027 08/2027
22.2 04/2022 03/2027 04/2027
22.1 02/2022 01/2027 02/2027
21.4 11/2021 10/2026 11/2026
20.2 06/2020 05/2025 06/2025

* Extended Support Fee required once product version enters Sustaining Maintenance

OpenText Captiva Capture
Version Release Date Primary Support End Sustaining Support Start*
16.6 05/2019 04/2024 05/2024
16.5 12/2018 11/2023 12/2023
7.7 01/2018 12/2022 01/2023
7.6 11/2016 11/2020 12/2020
7.5 06/2015 06/2019 07/2019
7.0 12/2012 12/2015 01/2016
6.5 SP2 06/2013 12/2014 01/2015

* Extended Support Fee required once product version enters Sustaining Maintenance

OpenText Captiva InputAccel
Version Release Date Primary Support End Sustaining Support Start*
6.5 SP2 06/2013 12/2014 01/2015
6.5 SP1 11/2011 02/2014 03/2014
6.5 03/2011 02/2014 03/2014

* Extended Support Fee required once product version enters Sustaining Maintenance

OpenText Captiva QuickScan Pro
Version Release Date Primary Support End Sustaining Support Start*
4.7 SP1 05/2013 05/2016 06/2016
4.7 SP1 for AX 04/2013 05/2015 06/2015

* Extended Support Fee required once product version enters Sustaining Maintenance

Continue Getting the Support You Need

Many organizations require further support after sustaining support. For an additional cost, you can receive support for legacy versions of Captiva and Intelligent Capture products through Extended Support. Available for select product releases, this option provides flexibility in timing your migration to newer product versions. If your environment will not be completely upgraded to supported releases by the sustaining support date, we recommend you immediately upgrade your contract to include Extended Support, if available. In doing so, you can ensure uninterrupted technical support while you seamlessly complete your upgrade.

If you have any questions or are interested in a maintenance contract, contact MetaSource Technical Support. We can discuss your Captiva or Intelligent Capture support options, upgrades paths, and the feature differences of one version to the next.

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