The Software Support Lifecycle
Below are the version release dates, primary support end dates, and sustaining support start dates for Intelligent Capture, formerly Captiva, products. Please note, Extended Support Fee is required once a product version enters Sustaining Maintenance.
| Version | Release Date | Primary Support End | Sustaining Support Start* |
|---|---|---|---|
| 22.4 | 10/2022 | 09/2027 | 10/2027 |
| 22.3 | 08/2022 | 07/2027 | 08/2027 |
| 22.2 | 04/2022 | 03/2027 | 04/2027 |
| 22.1 | 02/2022 | 01/2027 | 02/2027 |
| 21.4 | 11/2021 | 10/2026 | 11/2026 |
| 20.2 | 06/2020 | 05/2025 | 06/2025 |
* Extended Support Fee required once product version enters Sustaining Maintenance
| Version | Release Date | Primary Support End | Sustaining Support Start* |
|---|---|---|---|
| 16.6 | 05/2019 | 04/2024 | 05/2024 |
| 16.5 | 12/2018 | 11/2023 | 12/2023 |
| 7.7 | 01/2018 | 12/2022 | 01/2023 |
| 7.6 | 11/2016 | 11/2020 | 12/2020 |
| 7.5 | 06/2015 | 06/2019 | 07/2019 |
| 7.0 | 12/2012 | 12/2015 | 01/2016 |
| 6.5 SP2 | 06/2013 | 12/2014 | 01/2015 |
* Extended Support Fee required once product version enters Sustaining Maintenance
| Version | Release Date | Primary Support End | Sustaining Support Start* |
|---|---|---|---|
| 6.5 SP2 | 06/2013 | 12/2014 | 01/2015 |
| 6.5 SP1 | 11/2011 | 02/2014 | 03/2014 |
| 6.5 | 03/2011 | 02/2014 | 03/2014 |
* Extended Support Fee required once product version enters Sustaining Maintenance
| Version | Release Date | Primary Support End | Sustaining Support Start* |
|---|---|---|---|
| 4.7 SP1 | 05/2013 | 05/2016 | 06/2016 |
| 4.7 SP1 for AX | 04/2013 | 05/2015 | 06/2015 |
* Extended Support Fee required once product version enters Sustaining Maintenance
Continue Getting the Support You Need
Many organizations require further support after sustaining support. For an additional cost, you can receive support for legacy versions of Captiva and Intelligent Capture products through Extended Support. Available for select product releases, this option provides flexibility in timing your migration to newer product versions. If your environment will not be completely upgraded to supported releases by the sustaining support date, we recommend you immediately upgrade your contract to include Extended Support, if available. In doing so, you can ensure uninterrupted technical support while you seamlessly complete your upgrade.
If you have any questions or are interested in a maintenance contract, contact MetaSource Technical Support. We can discuss your Captiva or Intelligent Capture support options, upgrades paths, and the feature differences of one version to the next.