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Intelligent Capture and Captiva Support Lifecycle

The Software Support Lifecycle

Below are the version release dates, primary support end dates, and sustaining support start dates for Intelligent Capture, formerly Captiva, products. Please note, Extended Support Fee is required once a product version enters Sustaining Maintenance.

Intelligent Capture

Version
Release Date
Primary Support End
Sustaining Support Start*
22.1
02/2022
01/2027
02/2027
21.4
11/2021
10/2026
11/2026
20.2
06/2020
05/2025
06/2025

* Extended Support Fee required once product version enters Sustaining Maintenance

Captiva Capture

Version
Release Date
Primary Support End
Sustaining Support Start*
16.6
05/2019
04/2024
05/2024
16.5
12/2018
11/2023
12/2023
7.7
01/2018
12/2022
01/2023
7.6
11/2016
11/2020
12/2020
7.5
06/2015
06/2019
07/2019
7.0
12/2012
12/2015
01/2016
6.5 SP2
06/2013
12/2014
01/2015

* Extended Support Fee required once product version enters Sustaining Maintenance

Captiva InputAccel

Version
Release Date
Primary Support End
Sustaining Support Start*
6.5 SP2
06/2013
12/2014
01/2015
6.5 SP1
11/2011
02/2014
03/2014
6.5
03/2011
02/2014
03/2014

* Extended Support Fee required once product version enters Sustaining Maintenance

Captiva QuickScan Pro

Version
Release Date
Primary Support End
Sustaining Support Start*
4.7 SP1
05/2013
05/2016
06/2016
4.7 SP1 for AX
04/2013
05/2015
06/2015

* Extended Support Fee required once product version enters Sustaining Maintenance

Continue Getting the Support You Need

Many organizations require further support after sustaining support. For an additional cost, you can receive support for legacy versions of Captiva and Intelligent Capture products through Extended Support. Available for select product releases, this option provides flexibility in timing your migration to newer product versions. If your environment will not be completely upgraded to supported releases by the sustaining support date, we recommend you immediately upgrade your contract to include Extended Support, if available. In doing so, you can ensure uninterrupted technical support while you seamlessly complete your upgrade.

If you have any questions or are interested in a maintenance contract, contact MetaSource Technical Support. We can discuss your Captiva or Intelligent Capture support options, upgrades paths, and the feature differences of one version to the next.

Contact us to learn more about Intelligent Capture software

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