Congratulations! You’ve made the smart decision to eliminate invoices and streamline the receipt of your mail and email with a digital mailroom. As soon as it’s all in place, you’ll quickly start to enjoy increased efficiency and the ability to reallocate space and staff hours that were previously being wasted on managing incoming paper and…
You’ve been here before—sitting in your restaurant’s back office, looking at a pile of paid invoices. You’ll need to keep those receipts for at least seven years in case you get audited, and you may need some of them to settle payment disputes with your vendors down the line. But for right now, they’re dead…
To obtain actionable insights, you need actionable data. To acquire actionable data, you need effective multichannel capture or it’s garbage in, garbage out. Multichannel capture is your organization’s ability to ingest documents and data from email, fax, scanners, MFPs, websites, social media, mobile devices, data streams, and paper. With more than 293 billion business and…
Grievances and appeals—common to industries such as insurance and healthcare—are heavily regulated by both federal and state laws. That means it’s extremely important that their receipt, decision, and resolution process are continuously tracked and reviewed in order to remain in compliance. Delays along the way provide a poor customer experience, and gaps or errors in…
Not-for-profit organizations are always looking to do more with less. Funding is limited, needs are increasing, and compliance guidelines are growing. With ever changing regulations and multiple audits, it is crucial that nonprofit organizations manage their key processes in the most efficient and cost-effective way. Digitizing human resource files and automating the onboarding of new…
Workflow automation streamlines your manual business processes to reduce inefficiency, provide transparency, and lower costs to generate greater ROI. But while automation is a reliable, short term implementation that can lead to long-term results, it’s not a magic pill to fix what ails your business. That’s why we always recommend starting small as you introduce…
Staying compliant in an HR department is a big job. It means that on top of managing the workplace needs of your employees, you’re also navigating the constantly changing compliance requirements that protect those employees’ sensitive information. We’re here to reassure you that if compliance feels like a huge weight on your shoulders, you’re not…
Many companies claim they focus on “delighting” their customers. Of those, how many can really say their most important assets—their customers—are actually “delighted” by their call center experience? While you may be the very best at providing a product or service, your reputation and how you are perceived can hinge on how satisfied your customers…
Paper-based human resource processes can be expensive, cumbersome and littered with errors. Manual data entry leads to avoidable mistakes, while finding individual files in overflowing storage boxes or cabinets is inefficient and time-consuming. Audits also can be disorganized and slow, as can ensuring your firm meets necessary compliance requirements. Every one of these issues can…
Management of paper medical records is a common problem. They take up a lot of space, are time consuming to pull and present numerous HIPAA compliance challenges. Is there a better way for clinics, physicians groups and hospitals to get their paper records into their electronic health/medical record (EHR/EMR) software that won’t break the bank?…