Document Management & Workflow Blog

27 Jan 2022 Colin Graf

Top Digital Transformation Trends to Watch in 2022

Utilize Automation Technology to Overcome Staff Retention and Hiring Challenges

Integration, scalability and the strategic implementation of technology, such as workflow automation and document management software, will play a bigger role in businesses this year as they look to take the next step in their digital transformations. Digital tools that seemed like a competitive edge just a few years ago are increasingly becoming the standard for workplace efficiency – especially with hybrid and fully remote work models here to stay.

According to Gartner, 53% of workers in the United States will be remote in 2022. That means effectively going digital is more important than ever.

These digital transformation trends can help you not only go digital, but outpace the competition, improve ROI, increase productivity, and create the space you need to grow your business this year.

Enhanced Focus on Integration

Your business probably relies on many different software and services to run effectively. But with information in so many systems, it can be difficult to achieve the level of efficiency that all of your solutions promise.

That’s why more companies will be focusing on integrating systems in 2022.

More specifically, companies will be looking to Integration as a Service (IaaS) partners for help linking front-end platforms. Top partners offer automation solutions that can transform your infrastructure of sub-systems that operate separately into an infrastructure of fully connected systems that work together seamlessly.

Companies across all industries will be partnering with IaaS partners this year to ensure that their systems are talking to each other in a way that eliminates inefficiencies and meets their unique business needs. If you want to stay ahead of the competition this year, you shouldn’t ignore this digital transformation trend for 2022.

Increased Adoption of Remote-Friendly Solutions

According to a recent Gallup poll, over two-thirds of white-collar employees report a fully remote or hybrid work style. Between this data and Gartner’s expert prediction that over half of the U.S. workforce will be remote in 2022, it’s no surprise that more organizations will be adopting remote-friendly solutions.

The key is adopting the right remote-friendly solutions.

When selecting new software and services this new year, you should be looking toward your organization’s remote-based future, considering what’s important to both your employees and your customers.

One critical topic to consider is collaboration. How can your remote teams easily and securely collaborate with one another to improve both productivity and customer satisfaction?

A modern document management solution is one option worth looking into. A best-in-class solution will allow your teams to collaborate within a centralized document repository, regardless of where they are working.

Not only will this empower current employees but having a strong foundation for remote work can attract new talent as your company grows. Many professionals have come to expect the flexibility of remote and hybrid work styles, and providing platforms for collaboration can promote retention, satisfaction, and growth. Thus, adopting solutions that pave the way for an effective, collaborative remote work environment can result in several organizational benefits well beyond just 2022.

More Hype Around Hyperautomation

Hyperautomation goes a step further than traditional automation by incorporating intelligent technologies, like robotic process automation (RPA) and artificial intelligence (AI), to create a more sophisticated level of automation that can learn and evolve.

It was named the #1 Strategic Technology Trend of 2020 by Gartner and its importance for organizations across industries has only continued to grow since. In a recent Gartner press release, research vice president Fabrizio Biscotti said, “Hyperautomation has shifted from an option to a condition of survival. Organizations will require more IT and business process automation as they are forced to accelerate digital transformation plans in a post-COVID-19, digital-first world.”

In the same press release, Gartner provided a valuable prediction: organizations will adopt more intelligent technologies through 2024 in order to enable hyperautomation. The research and advisory company also stated that by combining these technologies with redesigned processes, organizations will reduce operational costs by 30% by 2024. This makes implementing hyperautomation a 2022 digital transformation trend worth following.

Heightened Prioritization of Security

From accounts payable to healthcare forms processing, automated solutions often handle sensitive data. In regulated industries, the security of these platforms is critical to ensuring compliance. And with the rise in cyberattacks that plagued businesses this past year, security needs to become a priority in 2022.

That being said, we expect to see innovation in how companies implement technology – with a focus on creating a secure architecture to satisfy the highest industry standards of confidentiality. Businesses across the board will make quality security practices a must-have when choosing digital transformation partners.

This year, organizations will pay close attention to vendors’ facility security procedures, employee training initiatives, and security-related certifications, such as SOC 2 Type 2, HIPAA compliance, and GDPR compliance. These criteria will be especially crucial to take into account when choosing document scanning and digital mailroom partners. You should be selecting vendors who you can trust to keep your organization’s and your customers’ data safe in 2022 and beyond.

Work with An Experienced Digital Transformation Partner in 2022

As always, having the right partner is a strategic advantage in itself. The MetaSource team has over 30 years of experience working with clients to implement document management solutions, expand and streamline existing solutions to ensure any BPO service and software technology is working optimally for you.

We make it easy for our clients to find the solutions that will meet their needs. Choosing the right software depends on the size, industry, and needs of your organization. Not sure where to start? Download our free guide to choosing a document management partner or reach out to our team and we’ll help you identify the best solutions for you.

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