Blog

  • How to Create a Customer Service Competitive Advantage
    20 Jul 2015 Colin Graf

    How to Create a Customer Service Competitive Advantage

    If you want to differentiate your organization by creating a competitive advantage in customer service, you can do so by managing your incoming content more effectively with document capture, workflow automation and document management. This blog explains how it all works. Content Ingestion The first step is to ingest all content related to customer cases […]

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  • 2015 Partner Meeting Recap
    01 Jul 2015 Colin Graf

    2015 Partner Meeting Recap

    Our recent national partner meeting was packed full of insightful and actionable information for MetaSource partners and many attendees were excited about what they learned. The event included a keynote presentation from Ralph Gammon, editor and publisher of the Document Imaging Report regarding his views of industry trends and the future of document management. Details […]

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