According to a PWC survey, companies who offer great customer service can charge a 16% higher price for their products and services. As you look for ways to improve your customer experience, a digital transformation can eliminate customer pain points in surprising ways: Simplify Customer Onboarding Impressing your customers up front can increase the chances…
Many business executives have heard of BPO (business process outsourcing) but think of it as merely call centers or other customer facing roles that are outsourced abroad. But today, many BPO services focus on the backend of your operations and can actually improve your relationship both with your customers and vendors, achieving significantly more for…
Organizations large, medium, and small all have one thing in common—the need to process incoming mail and paperwork quickly and accurately. Mailrooms operate as a cost center in every business, yet they may be responsible for slowing down the intake and distribution of incoming mail. And when the volume of documents increases, so does the…
In an era of transformational possibilities for automating document management, the act of opening an envelope delivered to a centralized mailroom can seem like an astonishingly retrograde exercise. But it’s reality for many businesses, especially those dependent upon sensitive physical records: the streamlining and integration of data and documents that arrive by mail, email, email…
Running a business is complicated. Your company has a product (or service) that it knows (alternative: or that it delivers) exceptionally well, and that know-how makes you invaluable. But that’s not all you have to worry about—you’re managing a company after all; you have to manage documents, track employees, manage processing, make sure invoices are…
It’s Monday morning. You have a to-do list a mile long: check in with the team about progress on that big new account, find out what happened to an important missing invoice that’s now a week late, sit in a few hour-long meetings. It seems like you rarely have time to accomplish everything you need…
Resolve grievances and appeals rapidly and simplify audits by outsourcing your mailroom ingestion and implementing a document management system.
In an increasingly digital world, paper-based businesses are often at a disadvantage to competitors. From order fulfillment to grievances and employment applications, everything done on paper adds costs and slows down internal processes, generating confusion, creating unclear workflows, and increasing the risk of data entry errors and lost or misplaced documentation—all of which can compound…
Different day. Same repetitive business tasks. From opening letters to filing documents and manually entering data into your ERP system, many valuable hours are wasted on activities that don’t benefit your bottom line or fully utilize the talents of your employees. In fact, as you think about all the repetitive work happening day after day,…