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ECM: The Rise & Fall of Enterprise Content Management

Colin Graf | Tuesday, July 18, 2017

ECM: The Rise & Fall of Enterprise Content Management

If you remember Saturday Night Live from the 90s, and Coffee Talk with Linda Richman (Mike Myers portraying his real-life mother-in-law), then this may sound familiar...

Enterprise Content Management: neither enterprise nor content management—discuss.

The term "enterprise content management" – or "ECM" for short – has been problematic at best in its troubled life, and often a complete misnomer at worst. If we believe what Gartner tells us, then ECM is dead after a 17-year run. 

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Your Access to the Mid-Market

Colin Graf | Tuesday, June 13, 2017

Why It's Never Been More Profitable to Sell & Support ApplicationXtender

With the new MetaSource Distribution Partner Program that we've been working on for months with our new OpenText partner contacts, you will be able to sell both ApplicationXtender and Captiva with no annual program fee and be able to sell and support both products more profitably than ever.

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PACE Financing QC Best Practices

Colin Graf | Tuesday, June 06, 2017

PACE Financing QC Best Practices

The costs of solar panels and other energy efficiency technology has fallen and become more effective, but can still be costly. PACE financing has been created so that homeowners can pay for clean energy home improvements that can save them far more than the cost over time, and even help increase their home's value when put up for sale.

All of this may sound good, but a dark side has emerged: because PACE financing is unregulated, homeowners may not be able to afford their PACE financing payments and fall prey to abuse or poorly underwritten loans. Regulations to protect homeowners and reduce defaults may come, but it is unclear where this falls on the current administration's priority list. Thus, to reduce the risk of late payments and defaults, we recommend the following quality control (QC) best practices for PACE funders.

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How Two Trucking Companies Cut Processing Costs by 50%

Colin Graf | Tuesday, May 30, 2017

Fleet Management Business Process Services

The largest full truckload carrier in North America cut their trip-related costs in half.

According to their CIO, "So far, we have realized substantial business benefits that allow our organization to excel in a highly competitive market."

The third fastest growing company in Arizona shrank their AP invoice processing costs by 50%.

Their CFO said this: "There's a night and day difference between how we managed our payables before and how we now manage them now. The solution has lowered our risk and dramatically reduced our costs. It helps us strengthen our partnerships with both vendors and customers."

Imagine what their experience would look like at your company...

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Five Best Practices for Achieving High Customer Satisfaction Within Your Call Center

Colin Graf | Wednesday, May 03, 2017

Many companies claim they focus on “delighting” their customers. Of those, how many can really say their most important assets—their customers—are actually “delighted” by their call center experience?

While you may be the very best at providing a product or service, your reputation and how you are perceived can hinge on how satisfied your customers are after they walk away from their call center experience with your representatives. Look no further than cable giant Comcast. To their credit, according to a 2016 study by American Satisfaction Index, Comcast has shown improvement. However, many still cringe at the thought of picking up the phone and dreadfully dialing 1-800-COMCAST.

Luckily there is a science behind ensuring your customers hang up delighted, which will essentially make them advocates for your business. Here are 5 best practices to give you some direction and help you excel in customer service.

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Streamlining Trucking Paperwork Processing: A Best Practices Whitepaper

Colin Graf | Monday, April 03, 2017

How Streamlining the Processing of Driver Payments, Customer Invoicing & AP Can Increase Profitability for Trucking Companies by Adhering to Best Practices

Government Document Scanning & Workflow Automation Best Practices Whitepaper

While the trucking industry is exploring the use of self-driving trucks to replace this country's 1.7 million truck drivers as well as other ways to use technology to increase delivery efficiency and overall profitability, the industry is still mired in paper and electronic documents that require a lot of manual labor to process.

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Going Paperless Still a Burden for Many Doctors and Hospitals

Colin Graf | Wednesday, March 29, 2017

Digitizing Medical Files for Use with Your EMR/EHR Can Be Painless When Adhering to Best Practices

Government Document Scanning & Workflow Automation Best Practices Whitepaper

Two decades into the effort to go paperless, medical records and patient charts still stuff file rooms in doctor's offices and hospitals across the country. It's a problem that can leave patients, records and medical organizations at risk, but the cost and complexity of converting piles of records that include everything from EKG strips to handwritten physician notes is intimidating, to say the least.

Meanwhile, if you're a doctor or a hospital administrator, you've got a backlog of information that can't be easily accessed when you need a complete medical history, are working remotely or when you need to comply with requests for records.

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Contractor Workflow Automation

Colin Graf | Thursday, January 26, 2017

Contractor Workflow Automation

A workflow automation software and business process outsourcing (BPO) application that is gaining traction is the streamlining of contractor on-boarding and due diligence, especially for companies that need to manage hundreds or thousands of contractors. Some refer to this as a contractor management system.

Below is what's involved to ensure that you on-board contractors quickly and in full compliance with all federal, state and local regulations.

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Streamlining AP: ApplicationXtender Whitepaper

Colin Graf | Thursday, January 12, 2017

Streamlining AP: ApplicationXtender Whitepaper

Accounts Payable is one of your organization's core accounting functions, but it may also be one of your biggest headaches.

Do You Have Any of These AP Headaches?

Manual data entry, cumbersome PO matching, and tedious approvals can drive up your processing costs, not to mention overwhelming and overworking your staff.

If that's not bad enough, failure to pay invoices on time means missed discounts and late fees, and consistent failure can affect your credit rating and drive up borrowing costs. Poor tracking of invoice history and approvals complicates audits and opens the door to fraud, duplicate payments, contract leakage, and other compliance risks. And inefficiencies in AP processing make it difficult to manage your cash and maintain good vendor relations.

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Government Whitepaper: Document Scanning, Workflow & Doing More with Less

Colin Graf | Monday, January 09, 2017

Government Document Scanning & Workflow Automation Best Practices Whitepaper

State and local agencies are obligated to preserve and make available all publicly recorded documents. Additionally, the benefits of scanning legacy documents are numerous and well known. So, if scanning is required and such a no-brainer, why is there still so much paper in municipal and county government? Why haven't all these documents been scanned?

And, if these documents were scanned, what if they could be instantly found, have automated retention scheduling and be accessible by the public? What if future inbound documents could be scanned into a workflow that streamlined their processing so that increasing volumes can be handled by less people?

And what if the answer to these questions also paid for itself?

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