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Information Governance vs. Records Management

Colin Graf | Tuesday, October 31, 2017

Information Governance vs. Records Management

Along with Content Services and Business Process as a Service (BPaaS), information governance is a relatively new term that has gained traction recently, but why?

Information governance is about the effective and efficient use of information in your organization, helping you to make better decisions and to achieve your goals. In this way, information governance has the potential to transform information into knowledge and to help your organization evolve.

This blog explores how information governance compares to records management and how you can take advantage of it.

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Simple & Smart Isn't Easy But It Is Achievable

MetaSource Marketing | Saturday, September 30, 2017

Guest Blog: Christopher Wynder, OpenText, Product Marketing Manager – ApplicationXtender

Information is a funny thing; in today’s day and age it has become both a business enabler and an anchor holding back a business. That is because for many organizations information is not on their radar – oh sure they want to manage documents but information is something slightly different.

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What is Robotic Process Automation (RPA) & Why Should We Care?

Colin Graf | Monday, September 25, 2017

What is Robotic Process Automation (RPA) & Why Should We Care?

According to the the Institute for Robotic Process Automation & Artificial Intelligence (IRPA AI), the term "robotic process automation" (RPA) means, "the application of technology that allows employees in a company to configure computer software or a 'robot' to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems."

Software robots? Really?

Yes. Just imagine what it would be like for all of those tedious, manual steps in all of your workflows were no longer necessary. Sound to good to be true? It did to us until we experienced Kofax Kapow.

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Florida State's Attorney Increases Productivity by 125,000 Hours

Colin Graf | Tuesday, August 01, 2017

Florida State's Attorney Increases Productivity by 125,000 Hours

When you work in a profession that is document-intensive, it's easy to let things get out of hand. Files you can't find because they're sitting on someone's desk. A backlog of documents that haven't been processed because it takes so long. An inadequate method for searching documents, or worse, none at all. An overstuffed file room taking up much-needed office space, and likely, the need for offsite storage that is expensive and inconvenient.

And what if these issues impeded criminal prosecutions?

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ECM: The Rise & Fall of Enterprise Content Management

Colin Graf | Tuesday, July 18, 2017

ECM: The Rise & Fall of Enterprise Content Management

If you remember Saturday Night Live from the 90s, and Coffee Talk with Linda Richman (Mike Myers portraying his real-life mother-in-law), then this may sound familiar...

Enterprise Content Management: neither enterprise nor content management—discuss.

The term "enterprise content management" – or "ECM" for short – has been problematic at best in its troubled life, and often a complete misnomer at worst. If we believe what Gartner tells us, then ECM is dead after a 17-year run. 

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Your Access to the Mid-Market

Colin Graf | Tuesday, June 13, 2017

Why It's Never Been More Profitable to Sell & Support ApplicationXtender

With the new MetaSource Distribution Partner Program that we've been working on for months with our new OpenText partner contacts, you will be able to sell both ApplicationXtender and Captiva with no annual program fee and be able to sell and support both products more profitably than ever.

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PACE Financing QC Best Practices

Colin Graf | Tuesday, June 06, 2017

PACE Financing QC Best Practices

The costs of solar panels and other energy efficiency technology has fallen and become more effective, but can still be costly. PACE financing has been created so that homeowners can pay for clean energy home improvements that can save them far more than the cost over time, and even help increase their home's value when put up for sale.

All of this may sound good, but a dark side has emerged: because PACE financing is unregulated, homeowners may not be able to afford their PACE financing payments and fall prey to abuse or poorly underwritten loans. Regulations to protect homeowners and reduce defaults may come, but it is unclear where this falls on the current administration's priority list. Thus, to reduce the risk of late payments and defaults, we recommend the following quality control (QC) best practices for PACE funders.

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How Two Trucking Companies Cut Processing Costs by 50%

Colin Graf | Tuesday, May 30, 2017

Fleet Management Business Process Services

The largest full truckload carrier in North America cut their trip-related costs in half.

According to their CIO, "So far, we have realized substantial business benefits that allow our organization to excel in a highly competitive market."

The third fastest growing company in Arizona shrank their AP invoice processing costs by 50%.

Their CFO said this: "There's a night and day difference between how we managed our payables before and how we now manage them now. The solution has lowered our risk and dramatically reduced our costs. It helps us strengthen our partnerships with both vendors and customers."

Imagine what their experience would look like at your company...

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Five Best Practices for Achieving High Customer Satisfaction Within Your Call Center

Colin Graf | Wednesday, May 03, 2017

Many companies claim they focus on “delighting” their customers. Of those, how many can really say their most important assets—their customers—are actually “delighted” by their call center experience?

While you may be the very best at providing a product or service, your reputation and how you are perceived can hinge on how satisfied your customers are after they walk away from their call center experience with your representatives. Look no further than cable giant Comcast. To their credit, according to a 2016 study by American Satisfaction Index, Comcast has shown improvement. However, many still cringe at the thought of picking up the phone and dreadfully dialing 1-800-COMCAST.

Luckily there is a science behind ensuring your customers hang up delighted, which will essentially make them advocates for your business. Here are 5 best practices to give you some direction and help you excel in customer service.

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Streamlining Trucking Paperwork Processing: A Best Practices Whitepaper

Colin Graf | Monday, April 03, 2017

How Streamlining the Processing of Driver Payments, Customer Invoicing & AP Can Increase Profitability for Trucking Companies by Adhering to Best Practices

Government Document Scanning & Workflow Automation Best Practices Whitepaper

While the trucking industry is exploring the use of self-driving trucks to replace this country's 1.7 million truck drivers as well as other ways to use technology to increase delivery efficiency and overall profitability, the industry is still mired in paper and electronic documents that require a lot of manual labor to process.

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