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  • How Two Trucking Companies Cut Processing Costs by 50%
    30 May 2017 Colin Graf

    How Two Trucking Companies Cut Processing Costs by 50%

    The largest full truckload carrier in North America cut their trip-related costs in half. According to their CIO, “So far, we have realized substantial business benefits that allow our organization to excel in a highly competitive market.” The third fastest growing company in Arizona shrank their AP invoice processing costs by 50%. Their CFO said […]

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  • Five Best Practices for Achieving High Customer Satisfaction within Your Call Center
    03 May 2017 Colin Graf

    Five Best Practices for Achieving High Customer Satisfaction within Your Call Center

    Many companies claim they focus on “delighting” their customers. Of those, how many can really say their most important assets—their customers—are actually “delighted” by their call center experience? While you may be the very best at providing a product or service, your reputation and how you are perceived can hinge on how satisfied your customers […]

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