If you’re a mortgage originator or servicer, what if you could achieve the following? Increase productivity by 65% Cut quality control costs by 55% Decrease time to fulfill customer or CFPB servicing file audit requests by 70% Create a competitive advantage in both mortgage turnaround time and customer service You can. Here’s how. The Whitepaper…
If you want to differentiate your organization by creating a competitive advantage in customer service, you can do so by managing your incoming content more effectively with document capture, workflow automation and document management. This blog explains how it all works. Content Ingestion The first step is to ingest all content related to customer cases…
Our recent national partner meeting was packed full of insightful and actionable information for MetaSource partners and many attendees were excited about what they learned. The event included a keynote presentation from Ralph Gammon, editor and publisher of the Document Imaging Report regarding his views of industry trends and the future of document management. Details…
As part of our continued commitment to building the ApplicationXtender community, and to proactively understand the needs of both document imaging resellers and their end-user clients, we’re proud to announce that we’ve created the MetaSource Strategic Advisory Council. The following people represent the inaugural class of our strategic advisory council and will meet quarterly to…
Update: ApplicationXtender 8.0 is now available ApplicationXtender (AX) 8.0 is expected to launch in Q4 of this year. As we are the leading distributor of EMC enterprise content management and cloud file sharing software, which also includes Captiva, InfoArchive and Syncplicity, we’ve been closely monitoring progress of AX 8’s development and can now share some…
Despite the adoption of electronic medical records (EMR) systems, medical practices still face serious space constraints due to the storage of physical patient files. And in a medical practice, space is money—meaning every square foot occupied by physical records represents thousands in wasted resources. Shelves upon shelves of cumbersome files are siphoning resources that might…
Many reporters rely on the Freedom of Information Act (FOIA) to request and receive access to information from the federal government. One reporter recently wrote about his experience requesting information from the State Department. After a long wait and finally getting a response, he learned that there is a backlog of requests because “the office…
Patients of a large healthcare provider were recently shocked to find out their medical records were thrown in a dumpster instead of being shredded. Confidential information such as social security numbers and patient names were not secure and private information was easily accessible to anyone walking by the dumpster. The healthcare provider had mandated that…
If your company operates in a regulated industry like healthcare insurance, chances are you have a busy mailroom – with limited time to respond to incoming grievances and appeals (G&A) in a compliant manner. It can be tempting to hire more people to handle the load, but adding more staff members to the process is…