Contact Management Services
Searching for a contact management partner that cares about your clients as much as you do? Need more results out of your current service investment?
MetaSource personalizes the relationship between our clients and their customers. Our BPO Solutions allow you to make a good program better through contact and data customization.
MetaSource is a thought leader in providing customized contact management solutions in the business process outsourcing (BPO) arena. Our specialty is high quality customer support outsourcing with an emphasis on agility and personalized service. Our program is customer centric and open around the clock with domestic operations in Pennsylvania and Utah. MetaSource’s agent pool is highly trained and scalable to our individual client requirements. Customer contact services are provided through multiple communication channels encompassing phone, email, fax and web.
MetaSource services support a blended mix of inbound and outbound activity focused on business to business and consumer engagements.
Areas of program expertise include:
- Customer Service
- Database Updating
- Loan and Order Processing
- Employment and Application Verification
- Loyalty Program Enrollment and Card Replacement/Fulfillment
- Political and GOTV
- Fax Processing
- Telesales
- Direct Transfer and Response
- Product Returns Handling
The MetaSource Experience
Beyond our personalized service model, what differentiates us from other service providers is our ability to leverage existing company operations and BPO infrastructure, MetaSource offers clients expert data capture/management solutions for their back-office, non customer-facing business support service needs. We provide clients with expert mail processing, document imaging, data entry, document hosting and time-sensitive printing and fulfillment solutions. The net impact is the potential for our clients to increase operating margins through access to non-core resources and subject matter expertise.
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