The coronavirus has changed the way businesses operate. Already the number of Americans working from home has quadrupled to 50% according to a recent survey from The National Bureau of Economic Research. Twitter and Square have already offered employees the option to work from home permanently and Facebook is considering doing the same. In fact,…
Do you still use a physical, onsite mailroom? Are you struggling to manage your newly decentralized team’s incoming and outgoing communications because of it? Well, what if you could centralize your mailroom in a way that makes critical business communications easily accessible to all members of your team—even those working remotely? Good news: you can!…
With the coronavirus first hitting New York City, members of the Metropolitan Executive Alliance, a cultivated group of New York’s top business leaders of which MetaSource is a member, came together to find long-term business solutions for companies trying to grapple with how to operate in this “new norm.” The thought leaders within this group…
As the coronavirus remains a threat, many businesses are struggling with how to keep their employees safe while adapting to the new norm. Many business leaders have seen the advantages of outsourcing–both to help their remote workers and those who are returning to the office–stay connected and productive despite the distractions of companies in transition….
COVID-19 has challenged companies, forcing them to realize how critical digital transformation is for their survival. Digital transformation is the use of digital technologies to create new–or modify existing–business processes, culture, and customer experiences to meet changing business or market requirements. This includes how information flows throughout a business, getting to the right people at…
Whether you’re in a state that is in a phase of reopening or re-closing, it’s no secret that a second wave of COVID-19 is threatening, and businesses need to prepare. That means prioritizing your employees’ safety and ability to work from home. A key place to start is at the core of all business operations:…
The coronavirus pandemic has fundamentally impacted how our economy, and individual businesses, function. Many businesses are responding in a three-pronged approach: react, remodel, return. Companies face new challenges as they continue to do business in what will be the “new normal” and are turning to business process outsourcing, enabling a more adaptive and cost-effective business…
In the wake of the COVID-19 shutdown, businesses that found themselves jumping into a remote workforce model practically overnight soon discovered a key shortcoming in their digital capabilities: the mailroom. Even the smoothest transition to a decentralized, internet-connected workforce has come up against this intractable silo of paper and a physical address. Fortunately, there is…
According to a PWC survey, companies who offer great customer service can charge a 16% higher price for their products and services. As you look for ways to improve your customer experience, a digital transformation can eliminate customer pain points in surprising ways: Simplify Customer Onboarding Impressing your customers up front can increase the chances…
Many business executives have heard of BPO (business process outsourcing) but think of it as merely call centers or other customer facing roles that are outsourced abroad. But today, many BPO services focus on the backend of your operations and can actually improve your relationship both with your customers and vendors, achieving significantly more for…