Blog

  • 4 Ways to Lower Operational Costs and Increase Efficiency
    22 Jun 2021 Colin Graf

    4 Ways to Lower Operational Costs and Increase Efficiency

    It’s important to look at the everyday processes within your firm that could be slowing your company down and decreasing revenue. Even small snags in timing on a day-to-day basis can cost significant amounts in lost revenue. In fact, according to the IDC market research firm, corporate revenues decrease by 20 to 30 percent each […]

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  • Ensure Business Process Integrity with Workflow Automation & Exception Handling
    03 Jun 2021 Colin Graf

    Ensure Business Process Integrity with Workflow Automation & Exception Handling

    To optimize efficiency and minimize risk when processing documents, organizations must ensure the accessibility and organization of files before any given process is completed. Missing documents must be quickly identified and resubmitted to continue processing and avoid regulatory headaches, failing audits, and lawsuits. Two examples of document types where this is important include I-9s as […]

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  • How a Digital Transformation Could Improve Your Customer Service
    10 Mar 2020 Colin Graf

    How a Digital Transformation Could Improve Your Customer Service

    According to a PWC survey, companies who offer great customer service can charge a 16% higher price for their products and services. As you look for ways to improve your customer experience, a digital transformation can eliminate customer pain points in surprising ways: Simplify Customer Onboarding Impressing your customers up front can increase the chances […]

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  • The Need for Speed: How to Move at Your Customer’s Pace
    20 Jun 2017 Colin Graf

    The Need for Speed: How to Move at Your Customer’s Pace

    It’s embarrassing when your customers aren’t happy with your service because you know exactly what it would have taken to make them happy. It’s pretty simple, really; it all boils down to the fact that everyone just wants reasonably fast service. While the way to provide great customer service is easy to visualize, it’s not […]

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  • Five Best Practices for Achieving High Customer Satisfaction within Your Call Center
    03 May 2017 Colin Graf

    Five Best Practices for Achieving High Customer Satisfaction within Your Call Center

    Many companies claim they focus on “delighting” their customers. Of those, how many can really say their most important assets—their customers—are actually “delighted” by their call center experience? While you may be the very best at providing a product or service, your reputation and how you are perceived can hinge on how satisfied your customers […]

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  • MetaSource Recognized as an EMC Remote Support Partner
    08 Jan 2016 Colin Graf

    MetaSource Recognized as an EMC Remote Support Partner

    Consistent, Solid Support is an Important Factor when Selecting a Vendor There are many characteristics to look at when selecting a vendor and/or product. When choosing the best business partner, it can be extremely challenging with many things to consider before implementing them into the core of your business. Overall product quality is of course […]

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  • How to Create a Customer Service Competitive Advantage
    20 Jul 2015 Colin Graf

    How to Create a Customer Service Competitive Advantage

    If you want to differentiate your organization by creating a competitive advantage in customer service, you can do so by managing your incoming content more effectively with document capture, workflow automation and document management. This blog explains how it all works. Content Ingestion The first step is to ingest all content related to customer cases […]

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