Tag: customer service

4 Ways to Lower Operational Costs and Increase Efficiency
Ensure Business Process Integrity with Workflow Automation & Exception Handling
Automation

Ensure Business Process Integrity with Workflow Automation & Exception Handling

To optimize efficiency and minimize risk when processing documents, organizations must ensure the accessibility and organization of files before any given process is completed. Missing documents must be quickly identified and resubmitted to continue processing and avoid regulatory headaches, failing audits, and lawsuits. Two examples of document types where this is important include I-9s as…

How a Digital Transformation Could Improve Your Customer Service
The Need for Speed: How to Move at Your Customer’s Pace
Five Best Practices for Achieving High Customer Satisfaction within Your Call Center
MetaSource Recognized as an EMC Remote Support Partner
MetaSource News & Updates

MetaSource Recognized as an EMC Remote Support Partner

Consistent, Solid Support is an Important Factor when Selecting a Vendor There are many characteristics to look at when selecting a vendor and/or product. When choosing the best business partner, it can be extremely challenging with many things to consider before implementing them into the core of your business. Overall product quality is of course…

How to Create a Customer Service Competitive Advantage
Solutions by Application

How to Create a Customer Service Competitive Advantage

If you want to differentiate your organization by creating a competitive advantage in customer service, you can do so by managing your incoming content more effectively with document capture, workflow automation and document management. This blog explains how it all works. Content Ingestion The first step is to ingest all content related to customer cases…