It’s important to look at the everyday processes within your firm that could be slowing your company down and decreasing revenue. Even small snags in timing on a day-to-day basis can cost significant amounts in lost revenue. In fact, according to the IDC market research firm, corporate revenues decrease by 20 to 30 percent each…
To optimize efficiency and minimize risk when processing documents, organizations must ensure the accessibility and organization of files before any given process is completed. Missing documents must be quickly identified and resubmitted to continue processing and avoid regulatory headaches, failing audits, and lawsuits. Two examples of document types where this is important include I-9s as…
According to a PWC survey, companies who offer great customer service can charge a 16% higher price for their products and services. As you look for ways to improve your customer experience, a digital transformation can eliminate customer pain points in surprising ways: Simplify Customer Onboarding Impressing your customers up front can increase the chances…
It’s embarrassing when your customers aren’t happy with your service because you know exactly what it would have taken to make them happy. It’s pretty simple, really; it all boils down to the fact that everyone just wants reasonably fast service. While the way to provide great customer service is easy to visualize, it’s not…
Many companies claim they focus on “delighting” their customers. Of those, how many can really say their most important assets—their customers—are actually “delighted” by their call center experience? While you may be the very best at providing a product or service, your reputation and how you are perceived can hinge on how satisfied your customers…
Consistent, Solid Support is an Important Factor when Selecting a Vendor There are many characteristics to look at when selecting a vendor and/or product. When choosing the best business partner, it can be extremely challenging with many things to consider before implementing them into the core of your business. Overall product quality is of course…
If you want to differentiate your organization by creating a competitive advantage in customer service, you can do so by managing your incoming content more effectively with document capture, workflow automation and document management. This blog explains how it all works. Content Ingestion The first step is to ingest all content related to customer cases…