Tag: customer service

  • 4 Ways to Lower Operational Costs and Increase Efficiency
    June 22, 2021

    4 Ways to Lower Operational Costs and Increase Efficiency

    It’s important to look at the everyday processes within your firm that could be slowing your company down and decreasing revenue. Even small snags in timing on a day-to-day basis can cost significant amounts in lost revenue. In fact, according to the IDC market research firm, corporate revenues decrease by 20 to 30 percent each…

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  • Ensure Business Process Integrity with Workflow Automation & Exception Handling
    June 3, 2021

    Ensure Business Process Integrity with Workflow Automation & Exception Handling

    To optimize efficiency and minimize risk when processing documents, organizations must ensure the accessibility and organization of files before any given process is completed. Missing documents must be quickly identified and resubmitted to continue processing and avoid regulatory headaches, failing audits, and lawsuits. Two examples of document types where this is important include I-9s as…

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  • How a Digital Transformation Could Improve Your Customer Service
    March 10, 2020

    How a Digital Transformation Could Improve Your Customer Service

    According to a PWC survey, companies who offer great customer service can charge a 16% higher price for their products and services. As you look for ways to improve your customer experience, a digital transformation can eliminate customer pain points in surprising ways: Simplify Customer Onboarding Impressing your customers up front can increase the chances…

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  • The Need for Speed: How to Move at Your Customer’s Pace
    June 20, 2017

    The Need for Speed: How to Move at Your Customer’s Pace

    It’s embarrassing when your customers aren’t happy with your service because you know exactly what it would have taken to make them happy. It’s pretty simple, really; it all boils down to the fact that everyone just wants reasonably fast service. While the way to provide great customer service is easy to visualize, it’s not…

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  • Five Best Practices for Achieving High Customer Satisfaction within Your Call Center
    May 3, 2017

    Five Best Practices for Achieving High Customer Satisfaction within Your Call Center

    Many companies claim they focus on “delighting” their customers. Of those, how many can really say their most important assets—their customers—are actually “delighted” by their call center experience? While you may be the very best at providing a product or service, your reputation and how you are perceived can hinge on how satisfied your customers…

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