According to a PWC survey, companies who offer great customer service can charge a 16% higher price for their products and services. As you look for ways to improve your customer experience, a digital transformation can eliminate customer pain points in surprising ways: Simplify Customer Onboarding Impressing your customers up front can increase the chances…
Handwritten Notebooks Can Hold Priceless Raw Data Over the past several decades, research in the pharmaceutical, biotech, and academic fields has been largely recorded by hand. Handwritten note taking is a legacy practice in scientific research, and continues in spite of all of the advances in data management and digital recording devices over the years….
You’ve been here before—sitting in your restaurant’s back office, looking at a pile of paid invoices. You’ll need to keep those receipts for at least seven years in case you get audited, and you may need some of them to settle payment disputes with your vendors down the line. But for right now, they’re dead…
MetaSource has been named Kofax® “Maintenance Partner of the Year” for success in helping clients achieve increased efficiency, growth and improved customer experience as a top reseller of Kofax intelligent automation solutions. The award was announced at the Kofax 2019 Partner Summit in Irvine, Calif. in April, in recognition of the high number of MetaSource…
For companies that want to improve their bottom lines, continuously reassessing and upgrading key business processes is crucial. When deciding which processes to improve to get the best ROI, the accounts payable department is a good place to start because its functions impact every department in addition to the bottom line. In fact, automating even…
Closing the Gaps with Better Workflows Streamlining invoice processing with workflow automation can help you save a significant amount of time and money. Compared to manual invoice processing, an automated invoice flow accelerates approval times, increases data accuracy, and cuts down the cost of invoice preparation. Workflow automation allows your business to replace the physical…
Is your organization constantly buried in paperwork and bogged down when processes get stuck? Now’s the time to make a change. Automating your business processes will give your company a competitive advantage by saving you time and money and allowing you to more nimbly adapt to a changing business landscape. Broken processes come in all…
A leading genetic testing company came to us with a big problem: they receive over 100,000 test request forms (TRFs) per year, which required 30 full-time employees (FTEs) to process. As their TRF volume increased, the company had to hire new FTEs to keep up. Leveraging our broad portfolio of enterprise content management (ECM) technology,…
With Labor Day 2018 right around the corner on September 3rd, it’s easy to get caught up in thoughts of where you might go for the long weekend or the projects that need to be done around the house. But what you should really be thinking about on Labor Day is the happiness of your…
A government contractor recently approached one of our reseller partners because they wanted to overhaul their purchasing and AP invoicing system. The old document capture and management system was being phased out after its acquisition by another vendor, which was made even worse by the transition to Windows 10. To further complicate matters, the government…